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Windows 7: Update ATI driver - help needed

29 Apr 2010   #1
GRoston

Windows 7 x64
 
 
Update ATI driver - help needed

All,

ATI just released V10.4 of the Catalyst driver. According to an article on TomsHardware, this is an important release as it fixes a major issue/bug with 2D performance. As such, I really want to install it.

Based on my reading, one should first uninstall previous versions of ATI Catalyst before installing the new. The last time I tried this, I had major problems which resulted in the need to rebuild the entire system. I do not want to go through that again, so I am being quite cautious.

To uninstall, I opened Control Panel->Programs and Features, selected ATI Catalyst Install Manager, then clicked Change. From there, I selected Next, then 'Express Uninstall ALL ATI software'. When I clicked next, I received the following:

Name:  Error.png
Views: 4
Size:  56.8 KB

When I clicked 'Close the program', the uninstaller seemed to 'revive' itself as the following was presented:

Name:  Remove.png
Views: 0
Size:  97.3 KB

At this point, I clicked Cancel because I am afraid that something might go terribly wrong. Any suggestions? (If it matters, I am running Win7 Pro x64)




My System SpecsSystem Spec
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29 Apr 2010   #2
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
29 Apr 2010   #3
mpcrsc562

Windows 7 Ultimate x64
 
 

Honestly, I didn't know you could uninstall by way of the Control Panel.

If you let CCC uninstall go the express route, I believe it may uninstall other components as well -- don't know for sure.

Anyway, my uninstallation routine goes: C:\ATI\Support\<Current Driver folder>\Setup

Double click Setup > Click Yes on prompt > Click Next at CCC Welcome screen > Click Uninstall > Check Custom and then Next > then I check: Catalyst Control Center and ATI Display Driver then click Next.

Also, I have Driver Sweeper -- so when Catalyst prompts me to reboot the computer, I select yes, then restart in Safe Mode, run Driver Sweeper of ATI files, then reboot again.

After that, installation of the new ATI driver and CCC. When installing the new driver, I let it go the Express route.
My System SpecsSystem Spec
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29 Apr 2010   #4
GRoston

Windows 7 x64
 
 

mpcrsc562 - any idea where else the setup file might be located? C:\ati is created during the installation process and I always delete it once the installation has been completed.
My System SpecsSystem Spec
29 Apr 2010   #5
mpcrsc562

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by GRoston View Post
mpcrsc562 - any idea where else the setup file might be located? C:\ati is created during the installation process and I always delete it once the installation has been completed.
Try: C:\Program Files\ATI\CIM\Bin64
My System SpecsSystem Spec
29 Apr 2010   #6
GRoston

Windows 7 x64
 
 

mpcrsc562- tried running setup.exe from C:\Program Files\ATI\CIM\Bin64. When I clicked Uninstall, the 'CATALYST Install manager has stopped working" message appeared - twice. Most frustrating - I really do want to upgrade the driver.
My System SpecsSystem Spec
29 Apr 2010   #7
GRoston

Windows 7 x64
 
 

OK - problem resolved. And, believe it or not, MS was actually helpful! I clicked the 'Check online for a solution and close the program'. This led me to a hotfix - Article ID: 961894: FIX: An application that uses the Mfc80.dll module or the Mfc80u.dll module crashes after you install a product that updates the module version.

After installing the hotfix, the uninstall and install went smoothly. Thanks everyone for your help!
My System SpecsSystem Spec
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 Update ATI driver - help needed




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