Acer Aspire 5942g powersmart management problem.  

Page 1 of 3 123 LastLast

  1. g47
    Posts : 12
    Windows 7 Ultimate
       #1

    Acer Aspire 5942g powersmart management problem.


    Hello guys....
    Great forum here, great job.
    Unfortunately, my first post is about a problem i am having.
    I have this acer Aspire 5942g.
    The power management button on the upper right or the program or both (?) does not seem to work.
    I have of course launch manager and power management programs installed.
    When i press the button, it does light up green, but i have no indication on the screen like i have when i activate wlan or bluetooth.
    When the drivers of the powersmart manager are uninstalled the button does not light up green when i press it, so it seems that the drivers partially work.
    Also, nothing changes in my power settings nor the screen brightens down, no sign that it works.
    Actions i took so far:
    I uninstalled and installed both programs, and i run them as admin.
    I installed first the launch manager and then the power management and the opposite.
    Nothing changed.
    I go to c: program files:acer:acer powersmart manager and try to open the right exe file which i think is ePowerMsg but then i get an error message saying that the element ePowerMsg stopped working.
    The window is this: http://img219.imageshack.us/img219/7852/16279115.png
    Is this the right exe?
    I tried with ac only, ac and battery, battery only, same results.
    What can i do now?
    Please some help...
      My Computer


  2. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #2

    Welcome to Seven Forums. If you get a stop error I think it's an error code 10, you might want to zip up the minidump file so those members that are really good at reading them might be able to help. At this point my only other suggestion is to contact Acer support and see if they have any ideas. Fabe
      My Computer


  3. g47
    Posts : 12
    Windows 7 Ultimate
    Thread Starter
       #3

    Thank you for your answer.
    How can i take the minidump file to zip it?
    I really dont have the knowledge.
      My Computer


  4. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #4

    Right click on the dump file>select send to> zip (compressed) folder>click on the paper clip icon above>browse your computer for where you put the zipped folder and select it> then upload> then atttach it.Acer Aspire 5942g powersmart management problem.-paperclip.png
      My Computer


  5. g47
    Posts : 12
    Windows 7 Ultimate
    Thread Starter
       #5

    I am sorry but i can not see the option dump file.
    Should i have any special program to have this option?
    I dont know how to create one file like this.

    Also, something new.
    I found something that may help members that have the knowledge.
    I go to c: ProgramData: OEM: Power Management: Log
    There i found a notepad file which had these written:

    04122010_141310 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    04122010_141310 | DefaultPowerOption | info | CheckTrayReg() - END
    04122010_141310 | DefaultPowerOption | info | Battery button supported
    04122010_141312 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),The operation completed successfully.


    04122010_141312 | DefaultPowerOption | error | PowerWriteDCValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_DC_SEARCH_INDEXER_SETTING),The operation completed successfully.


    04122010_141312 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_TYPICAL_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_IND EXER_SETTING, DEFAULT_TYPICAL_AC_SEARCH_INDEXER_SETTING),The operation completed successfully.


    04122010_141312 | DefaultPowerOption | error | PowerWriteDCValueIndex(NULL,&GUID_TYPICAL_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_IND EXER_SETTING, DEFAULT_TYPICAL_DC_SEARCH_INDEXER_SETTING),The operation completed successfully.


    04122010_141312 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MAX_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MAX_AC_SEARCH_INDEXER_SETTING),The operation completed successfully.


    04122010_141312 | DefaultPowerOption | error | PowerWriteDCValueIndex(NULL,&GUID_MAX_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MAX_DC_SEARCH_INDEXER_SETTING),The operation completed successfully.


    04122010_141312 | DefaultPowerOption | info | Intel VGA
    05052010_131559 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_131559 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_131559 | DefaultPowerOption | info | Battery button supported
    05052010_131600 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_132854 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_132854 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_132854 | DefaultPowerOption | info | Battery button supported
    05052010_132855 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_164137 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_164137 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_164137 | DefaultPowerOption | info | Battery button supported
    05052010_164138 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_175926 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_175926 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_175926 | DefaultPowerOption | info | Battery button supported
    05052010_175927 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_183625 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_183625 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_183625 | DefaultPowerOption | info | Battery button supported
    05052010_183626 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_185323 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_185323 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_185323 | DefaultPowerOption | info | Battery button supported
    05052010_185324 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_192045 | DefaultPowerOption | info | Battery button NOT supported
    05052010_192046 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_192926 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_192926 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_192926 | DefaultPowerOption | info | Battery button supported
    05052010_192927 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_203551 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_203552 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_203552 | DefaultPowerOption | info | Battery button supported
    05052010_203553 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_225224 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05052010_225224 | DefaultPowerOption | info | CheckTrayReg() - END
    05052010_225224 | DefaultPowerOption | info | Battery button supported
    05052010_225225 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05062010_004748 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05062010_004748 | DefaultPowerOption | info | CheckTrayReg() - END
    05062010_004748 | DefaultPowerOption | info | Battery button supported
    05062010_004749 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05062010_163716 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
    05062010_163716 | DefaultPowerOption | info | CheckTrayReg() - END
    05062010_163716 | DefaultPowerOption | info | Battery button supported
    05062010_163717 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER _SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),




    And here is a print screen because it is not very well written in the post.


    If someone knows what to do....
      My Computer


  6. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #6

    Let me see if I can find you some help. Fabe
      My Computer


  7. g47
    Posts : 12
    Windows 7 Ultimate
    Thread Starter
       #7

    I really appreciate it.
    I am fighting to see how dump files work to give you the info.
    I dont know nothing about these files.
    I downladed microsoft debugger and i think i created a file.
    I will see.


    edit: I got it i think
    But i am having difficulties to create the dump file.
      My Computer


  8. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #8

    You should be able to type in the search box C:\ Windows\Minidump and if a dump file was created it should show up their. Fabe
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Here are instructions for uploading the dmp file: https://www.sevenforums.com/crash-loc...d-problem.html

    Go ahead and just upload the zip folder to this thread.

    I'm not sure how much we need it though. It is obvious the problem is with the Acer ePower Management program. If you have uninstalled and reinstalled the program from Acer (Direct link here), I wonder if it is a hardware problem.

    Tell us more about the problem. When did this arise? Could a system restore possibly help? I see the machine must be pretty new; if it's still under warranty, you may consider sending the machine into be repaired or replaced.
      My Computer


  10. g47
    Posts : 12
    Windows 7 Ultimate
    Thread Starter
       #10

    I did it but i get an error:

    Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`0305e000 PsLoadedModuleList = 0xfffff800`0329be50
    Debug session time: Tue May 4 19:04:43.429 2010 (UTC + 3:00)
    System Uptime: 0 days 0:10:34.615


    If i just upload the file here, can you open it?
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:26.
Find Us