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Windows 7: Black Screen with Cursor = Slow Login


21 May 2010   #1

Windows 7 Home Premium x64
 
 
Black Screen with Cursor = Slow Login

Ok I noticed this just the other day that after I type my password in to login it goes to a black screen with a cursor on it for more than 30 seconds before loading the desktop I believe this is due to drivers not properly loading but I do not know how to fix it! Hopefully someone can help me with this problem. Here is my ntbtlog showing the drivers loading when I login.

I am running Windows 7 Home Premium

ntbtlog:

Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\hal.dll
Loaded driver \SystemRoot\system32\kdcom.dll
Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
Loaded driver \SystemRoot\system32\PSHED.dll
Loaded driver \SystemRoot\system32\CLFS.SYS
Loaded driver \SystemRoot\system32\CI.dll
Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
Loaded driver \SystemRoot\System32\Drivers\sptd.sys
Loaded driver \SystemRoot\System32\Drivers\WMILIB.SYS
Loaded driver \SystemRoot\System32\Drivers\SCSIPORT.SYS
Loaded driver \SystemRoot\system32\DRIVERS\ACPI.sys
Loaded driver \SystemRoot\system32\DRIVERS\msisadrv.sys
Loaded driver \SystemRoot\system32\DRIVERS\vdrvroot.sys
Loaded driver \SystemRoot\system32\DRIVERS\pci.sys
Loaded driver \SystemRoot\System32\drivers\partmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS\volmgr.sys
Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
Loaded driver \SystemRoot\system32\DRIVERS\iaStor.sys
Loaded driver \SystemRoot\system32\DRIVERS\jraid.sys
Loaded driver \SystemRoot\system32\DRIVERS\amdxata.sys
Loaded driver \SystemRoot\system32\drivers\fltmgr.sys
Loaded driver \SystemRoot\system32\drivers\fileinfo.sys
Loaded driver \SystemRoot\system32\drivers\NISx64\1106000.020\SYMDS64.SYS
Loaded driver \SystemRoot\system32\drivers\NISx64\1106000.020\SYMEFA64.SYS
Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys
Loaded driver \SystemRoot\System32\Drivers\msrpc.sys
Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys
Loaded driver \SystemRoot\System32\Drivers\cng.sys
Loaded driver \SystemRoot\System32\drivers\pcw.sys
Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys
Loaded driver \SystemRoot\system32\drivers\ndis.sys
Loaded driver \SystemRoot\system32\drivers\NETIO.SYS
Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys
Loaded driver \SystemRoot\System32\drivers\tcpip.sys
Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys
Loaded driver \SystemRoot\system32\DRIVERS\volsnap.sys
Loaded driver \SystemRoot\System32\Drivers\spldr.sys
Loaded driver \SystemRoot\System32\drivers\rdyboost.sys
Loaded driver \SystemRoot\System32\Drivers\mup.sys
Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys
Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys
Loaded driver \SystemRoot\system32\DRIVERS\disk.sys
Loaded driver \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys
Loaded driver \SystemRoot\system32\drivers\NISx64\1106000.020\Ironx64.SYS
Loaded driver \SystemRoot\system32\drivers\NISx64\1106000.020\SRTSPX64.SYS
Loaded driver \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
Loaded driver
Loaded driver
Loaded driver \SystemRoot\System32\Drivers\NISx64\1106000.020\SRTSP64.SYS
Loaded driver \SystemRoot\System32\Drivers\Null.SYS
Loaded driver \SystemRoot\System32\Drivers\Beep.SYS
Loaded driver \SystemRoot\System32\drivers\vga.sys
Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys
Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys
Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys
Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS
Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS
Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys
Loaded driver \SystemRoot\System32\Drivers\NISx64\1106000.020\SYMTDIV.SYS
Loaded driver \SystemRoot\system32\drivers\afd.sys
Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys
Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys
Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys
Loaded driver \SystemRoot\system32\DRIVERS\vwififlt.sys
Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys
Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys
Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys
Loaded driver \SystemRoot\System32\Drivers\SCDEmu.SYS
Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys
Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys
Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys
Loaded driver
Loaded driver \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
Loaded driver \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
Loaded driver \SystemRoot\System32\drivers\discache.sys
Loaded driver \SystemRoot\System32\Drivers\dfsc.sys
Loaded driver \SystemRoot\system32\drivers\NISx64\1106000.020\ccHPx64.sys
Loaded driver \SystemRoot\system32\DRIVERS\blbdrive.sys
Loaded driver
Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys
Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys
Loaded driver \SystemRoot\System32\drivers\dxgkrnl.sys
Loaded driver \SystemRoot\system32\DRIVERS\atikmdag.sys
Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys
Loaded driver \SystemRoot\system32\DRIVERS\e1y60x64.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbuhci.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys
Loaded driver \SystemRoot\system32\DRIVERS\athrx.sys
Loaded driver \SystemRoot\system32\DRIVERS\vwifibus.sys
Loaded driver \SystemRoot\system32\DRIVERS\1394ohci.sys
Loaded driver \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
Loaded driver \SystemRoot\System32\Drivers\a3bafmmq.SYS
Loaded driver \SystemRoot\system32\DRIVERS\CompositeBus.sys
Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys
Loaded driver \SystemRoot\system32\DRIVERS\rasl2tp.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys
Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys
Loaded driver \SystemRoot\system32\DRIVERS\raspptp.sys
Loaded driver \SystemRoot\system32\DRIVERS\rassstp.sys
Loaded driver \SystemRoot\system32\DRIVERS\vHidDev.sys
Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys
Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys
Loaded driver \SystemRoot\system32\DRIVERS\swenum.sys
Loaded driver \SystemRoot\system32\DRIVERS\umbus.sys
Did not load driver \SystemRoot\System32\drivers\vga.sys
Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys
Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Loaded driver \SystemRoot\system32\DRIVERS\mouhid.sys


My System SpecsSystem Spec
.

21 May 2010   #2
ryo

 
 

The first thing to do when registering with our forum (especially if you have an issue you want assistance with) is to fill out your system specs. This allows our knowledgeable members to assist you better with your issue. It is very simple to do: please follow these steps below

First click on UserCP


Next click on Edit System Spec


Now you will see various fields for different types of hardware. Don't worry if you have no idea what kind of hardware it is asking for or the brand you have as I will explain how to get Windows to list it for you. For now keep that window open

Now click on start and type msinfo32.exe in the search field and press enter

Now you should have a window resembling mine below


With this information in hand lets start to fill out the specs

System Manufacture/Model Number
As you see in my screen shot I have no listing due to my laptop being a custom build (I made it myself). For most people out there usually this will list a name brand like Dell and a model like 1525.



OS
OS or Operating System for short is the main program that drive's your computer...notable example here being the Windows Operating System developed by Microsoft Corporation. Notice that I am running Windows 7 Ultimate x64



CPU
CPU or Central Processing Unit (Processor) is the brain of the computer. Notice that I have an Intel Core 2 Duo T9300 2.5GHz



Motherboard
The motherboard is where all the hardware parts of the computer are connected to. Mine is a custom build JFT02

Memory
Memory is what allows applications to run on your computer. The more memory you have the faster an application start. I have 4GB of Memory



Graphics Card(s)
A graphics card/cards allow the computer to display an image to a monitor and allow you to play games. Notice I have a NVIDIA 8600M GT 512MB



Sound Card(s)
A sound card/cards allow the computer to play sound. Notice I have an HD Audio Device



Screen Resolution
This is the output measurement of the image being displayed by your monitor. Mine is 1680*1050



Hard Drives
Hard Drives are the primary storage of the computer (think of how this relates to a stomach on a human being). This is where your documents/music/photos/videos are located. Notice mine is a Seagate 7200RPM 120GB

My System SpecsSystem Spec
21 May 2010   #3

Windows 7 Home Premium x64
 
 

Ok thankyou! I have updated my system specs
My System SpecsSystem Spec
.


21 May 2010   #4
ryo

 
 

make sure that your driver is up to date
and can you try /SFC SCANNOW from command prompt.
that's the easy step to fix.

post your progress.

hope can help!
My System SpecsSystem Spec
21 May 2010   #5

Windows 7 Home Premium x64
 
 

My drivers are up to date and i performed the sfc/scannow and it did not find any integrity violations. But when i went to log in my computer after restarting, it had a failure configuring a windows update and restarted 3 times saying the same thing before letting me log in. It did this instead of showing the black screen. Which leads me to believe it prob has to do with this windows update.

It is the update for windows 7 x64 based systems (KB971033)

Any further help would be great!
My System SpecsSystem Spec
21 May 2010   #6
ryo

 
 

did you have restore point?? if you have you can System Restore to the before you got this issue.
My System SpecsSystem Spec
21 May 2010   #7

Windows 7 Home Premium x64
 
 

I looked and unfortunately I do not have a restore point that I can go to. So I guess this will not be a quick fix. But I restarted the computer again and it didnt attempt to configure the windows update just went tp the black screen wioth the cursor for about 45 seconds before showing me the desktop. But once it loads everything works fine.
My System SpecsSystem Spec
21 May 2010   #8
ryo

 
 

you can do Repair Install
My System SpecsSystem Spec
22 May 2010   #9

Windows 7 Home Premium x64
 
 

Ok repair install did not work but I was able to restore my computer to a point 5 days ago. It seems as though the black screen with the cursor is eliminated but the computer still is trying to configure windows with the new windows update which is KB971033. I am going to try and just hide this update so that it stops trying to install it. Any other suggestions?
My System SpecsSystem Spec
22 May 2010   #10

Windows 7 Home Premium x64
 
 

Ok I think I have found out a couple of things. When I have this windows update hidden is when the black screen pops up for 45 sec before I see the desktop. If I have it unhidden it just keeps trying to install it everytime I turn the computer and restarts about 4 times before I can log in but then does not show the black screen. So I know now that this update is the sole source of my problems.

I tried to install it while i am logged in and it just keeps giving me an error every time.

Its dealing with the windows update KB971033
Installation status: Failed
Error Details: Code 8007054F

If you have any solutions about how to install or completely get rid of this windows update that would be great!

Thats what I get for having automatic windows update downloading and updates!

Thankyou for your help!
My System SpecsSystem Spec
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 Black Screen with Cursor = Slow Login




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