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Windows 7: Motorola sb5100, can it work with W7?

13 May 2009   #1
chobbo

Windows XP/Windows 7
 
 
Motorola sb5100, can it work with W7?

G'day all. Well I got windows 7 RC to install sweetly, however, the problem is that now that I have it installed, I am unable to get my modem to work with windows7.

The modem is a Motorola Sb5100 cable modem, with usb/ethernet connection. I realise that my modem is ancient, however it still works (with xp anyway), and as a result I was wondering if there was a way to get it working for windows 7. I'm hoping that there is a workaround one of you may have come up with that could potentially work for this modem.

Is there a way to get XP drivers to install AND run correctly in Win7? Win7 picks up the modem so much that it realises it is connected, however Win7 can't get the modem to run without the drivers, and my attempts so far to get the drivers to install have failed (the driver installation executable fails to run, whether done in compatability mode for XP sp2 or 3, or vista, or no compatability mode).

SO does anyone know of a solution/workaround? or is it time for me to bite the bullet and upgrade my modem? The only thing stopping me from upgrading, is the possibility that even upgrading to a newer modem will result in similar issues of refusal of drivers to install, thus wasting money upgrading the modem :P

EDIT: If it matters, I'm using 64bit version of RC, whereas I was using 32bitversion of WinXP. Could it be possible that using a 64bit OS, is the reason why the modem drivers aren't properly working? since the disc is as old as the modem itself, which was made before Vista was in production.

FINAL EDIT: Problem solved: changed from USB to ethernet connection between the modem and computer, to remove the need for the USB drivers which are incompatable with Windows 7.


My System SpecsSystem Spec
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13 May 2009   #2
Brink
Microsoft MVP

64-bit Windows 10 Pro
 
 

Hello Chobbo, and welcome to Seven Forums.

I have the Motorola SB5101 that would use the same Vista driver for yours at Motorola for a 32-bit OS. However, they recommend in the readme file that for a 64-bit OS, you should connect the modem using ethernet instead of USB. This way you will not need to install any driver for the modem.

Hope this helps,
Shawn
My System SpecsSystem Spec
14 May 2009   #3
chobbo

Windows XP/Windows 7
 
 

Well, your suggestion worked!

Now online with windows 7 using the motorola Sb5100, simply by changing from the usb connection to ethernet (something I probably should of done long before now).

Can finally throw the useless CD away, as I no longer need the usb drivers that were on the cd
My System SpecsSystem Spec
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14 May 2009   #4
Brink
Microsoft MVP

64-bit Windows 10 Pro
 
 

Chobbo,

I'm happy to hear that it is working for you now.
My System SpecsSystem Spec
14 Dec 2009   #5
Ranu

Windows 7
 
 

Hello,

I'm ready to upgrade from XP to 7 but I have problem with the same modem. I'm using it via USB because ethernet does not work for me. When I use ethernet my PC restarts and before restart I see blue screen.

So, there is no possibility to connect to internet via USB on windows 7 ?

Thanks,
Laurynas
My System SpecsSystem Spec
14 Dec 2009   #6
Brink
Microsoft MVP

64-bit Windows 10 Pro
 
 

Hello Laurynas, and welcome to Seven Forums.

You can use the Vista driver version for it above in Windows 7.
My System SpecsSystem Spec
15 Dec 2009   #7
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Ranu View Post
Hello,

I'm ready to upgrade from XP to 7 but I have problem with the same modem. I'm using it via USB because ethernet does not work for me. When I use ethernet my PC restarts and before restart I see blue screen.

So, there is no possibility to connect to internet via USB on windows 7 ?

Thanks,
Laurynas
Sound like you have an issue with your ethernet...

Ethernet is alot faster than USB and also alot less cumbersome...if you want to make a thread regarding the ethernet issue than we would be more than glad to diagnose it
My System SpecsSystem Spec
16 Dec 2009   #8
Ranu

Windows 7
 
 

Thanks guys, everything works fine now. It works via USB with XP drivers
My System SpecsSystem Spec
16 Dec 2009   #9
Brink
Microsoft MVP

64-bit Windows 10 Pro
 
 

Laurynas, I'm happy to hear that you got it sorted.
My System SpecsSystem Spec
15 Feb 2010   #10
vekta

Windows 7 64bit
 
 

Hello,

Im trying to get this sb5100 to work on windows 7 (64bit) via USB. Apparently the vista/xp drivers work in windows 7, but i have bee unable to install them. I download the files indicated from the Motorola site and attempted to install the driver via the device manager, when i do this i am told "not intended for use on this platform" (or something like that). There is no installer included with the download drivers.

How can i get these drivers to install?

Thanks
My System SpecsSystem Spec
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 Motorola sb5100, can it work with W7?




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