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Windows 7: Game Stopped working

24 Sep 2010   #1
javalove

Window 7 Home Premium 64 bit
 
 
Game Stopped working

When I load up Final Fantasy 14 it starts then says game stops working. I saw it was on the compatible list so I'm not sure what to do. My laptop does meet the requirements to start it


My System SpecsSystem Spec
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24 Sep 2010   #2
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Quote   Quote: Originally Posted by javalove View Post
When I load up Final Fantasy 14 it starts then says game stops working. I saw it was on the compatible list so I'm not sure what to do. My laptop does meet the requirements to start it
Welcome to SF. Don't have a solution, but a comment. How can you have a Final Fantasy with new versions every year? Sort of defeats the meaning of final.

Okay, one suggestion is to make sure you have the newest video driver installed.
My System SpecsSystem Spec
24 Sep 2010   #3
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Lemur is correct, there was an issue were someone was getting an error and it was solved just by making sure everything was up to date.
My System SpecsSystem Spec
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24 Sep 2010   #4
javalove

Window 7 Home Premium 64 bit
 
 

The video card is almost up to date, on my pc the video card is lower than my laptops but it will start the game. Actually my laptop has better specs than the desktop, that's why I'm not sure what to do.
My System SpecsSystem Spec
24 Sep 2010   #5
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Quote   Quote: Originally Posted by javalove View Post
The video card is almost up to date, on my pc the video card is lower than my laptops but it will start the game. Actually my laptop has better specs than the desktop, that's why I'm not sure what to do.
Are both your laptop and desktop running Win 7 64-bit OS?
My System SpecsSystem Spec
24 Sep 2010   #6
javalove

Window 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Lemur View Post
Quote   Quote: Originally Posted by javalove View Post
The video card is almost up to date, on my pc the video card is lower than my laptops but it will start the game. Actually my laptop has better specs than the desktop, that's why I'm not sure what to do.
Are both your laptop and desktop running Win 7 64-bit OS?
The desktop is a Vista can't remember the OS by heart though
My System SpecsSystem Spec
24 Sep 2010   #7
sygnus21

Windows 10 Pro
 
 

In addition, have you updated the direct x files?

5 - Update your Direct X files - Contrary to popular belief, just because Windows 7 is DX11 capable doesn’t mean it has the latest DX9 files!!! Most game issues can be fixed by simply updating the DX files.
My System SpecsSystem Spec
24 Sep 2010   #8
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

The guy I helped with the same situation was 1 version behind on the drivers Z: you may want to update. Remember close only counts in horse shoes and hand grenades.
My System SpecsSystem Spec
24 Sep 2010   #9
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

So it might be a problem of running it on a 64-bit system. Did you try running it in XP mode?
My System SpecsSystem Spec
24 Sep 2010   #10
javalove

Window 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
In addition, have you updated the direct x files?

5 - Update your Direct X files - Contrary to popular belief, just because Windows 7 is DX11 capable doesn’t mean it has the latest DX9 files!!! Most game issues can be fixed by simply updating the DX files.
I actually just updated that about a hour or so ago, restarted my laptop just in case but the game still didn't work.
My System SpecsSystem Spec
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 Game Stopped working




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