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Windows 7: Stuttering Graphics

28 Dec 2010   #1

7 pro 64bit
 
 
Stuttering Graphics

I am having a problem with stuttering graphics when I play online. It doesn't seem to matter what game I play...Savage or Minecraft are the games I really play, but here is what is happening. At random intervals, (anywhere between 10seconds and a minute), I will have several seconds of graphic stuttering, where I cannot scan (look around) properly. Scanning becomes laggy or freezes in place. At first I thought it was my router, so I bypassed that. Then I updated my graphics card drivers to the most recent drivers. My computer does not seem to have this problem when I take it to someone else's house. I did a speed test and I got 4.28mb/s download and .43mb/s up. This is the same connection I used to use on my old computer with no problem, but I recently had a new computer built (the one I'm having the problem with) and here is what went into it.

Motherboard: Gigabyte Ga-H55-USB3
CPU: Intel i5 760 PSU: Corsair HX Series CMPSU-650HX 650W
Hard Drive: Western Digital WD5001AALS 500GB
Ram: 2x2GB Corsair XM5 3 Classic 1333MHz
Graphics Card: Sapphire ATi Radeon HD 5830 1GB
Tower: Coolermaster HAF 922 Windows 7 Pro 64 bit
Does anyone have any ideas about where to proceed next? I called my ISP and basically they said "it's not our problem", which was not so helpful. I'm kind of at a loss about what to do next.

My System SpecsSystem Spec
.

28 Dec 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by zero00 View Post
I am having a problem with stuttering graphics when I play online. It doesn't seem to matter what game I play...Savage or Minecraft are the games I really play, but here is what is happening. At random intervals, (anywhere between 10seconds and a minute), I will have several seconds of graphic stuttering, where I cannot scan (look around) properly. Scanning becomes laggy or freezes in place. At first I thought it was my router, so I bypassed that. Then I updated my graphics card drivers to the most recent drivers. My computer does not seem to have this problem when I take it to someone else's house. I did a speed test and I got 4.28mb/s download and .43mb/s up. This is the same connection I used to use on my old computer with no problem, but I recently had a new computer built (the one I'm having the problem with) and here is what went into it.

Motherboard: Gigabyte Ga-H55-USB3
CPU: Intel i5 760 PSU: Corsair HX Series CMPSU-650HX 650W
Hard Drive: Western Digital WD5001AALS 500GB
Ram: 2x2GB Corsair XM5 3 Classic 1333MHz
Graphics Card: Sapphire ATi Radeon HD 5830 1GB
Tower: Coolermaster HAF 922 Windows 7 Pro 64 bit
Does anyone have any ideas about where to proceed next? I called my ISP and basically they said "it's not our problem", which was not so helpful. I'm kind of at a loss about what to do next.

If it works at someone else'es house it is the network. You might have a latency issue from a driver. Download and run this check. DPC Latency Checker


Ken J
My System SpecsSystem Spec
28 Dec 2010   #3

Windows 7 Home Premium 64 bit
 
 

Have you checked your virus, spyware and firewall setting?
You may need to make an exception in those programs.
My System SpecsSystem Spec
.


28 Dec 2010   #4

7 pro 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by zero00 View Post
I am having a problem with stuttering graphics when I play online. It doesn't seem to matter what game I play...Savage or Minecraft are the games I really play, but here is what is happening. At random intervals, (anywhere between 10seconds and a minute), I will have several seconds of graphic stuttering, where I cannot scan (look around) properly. Scanning becomes laggy or freezes in place. At first I thought it was my router, so I bypassed that. Then I updated my graphics card drivers to the most recent drivers. My computer does not seem to have this problem when I take it to someone else's house. I did a speed test and I got 4.28mb/s download and .43mb/s up. This is the same connection I used to use on my old computer with no problem, but I recently had a new computer built (the one I'm having the problem with) and here is what went into it.

Motherboard: Gigabyte Ga-H55-USB3
CPU: Intel i5 760 PSU: Corsair HX Series CMPSU-650HX 650W
Hard Drive: Western Digital WD5001AALS 500GB
Ram: 2x2GB Corsair XM5 3 Classic 1333MHz
Graphics Card: Sapphire ATi Radeon HD 5830 1GB
Tower: Coolermaster HAF 922 Windows 7 Pro 64 bit
Does anyone have any ideas about where to proceed next? I called my ISP and basically they said "it's not our problem", which was not so helpful. I'm kind of at a loss about what to do next.

If it works at someone else'es house it is the network. You might have a latency issue from a driver. Download and run this check. DPC Latency Checker


Ken J
Thanks for the response....I ran that check...after about three minutes I stopped it because I wasn't sure if anything was happening, Absolute Maximum was 808us but I seemed to be averaging about 125-250 us. All the bars were in the green. Do I have to run it until it stops on its own? I'm unsure of how to interpret this data or what to do next.
My System SpecsSystem Spec
28 Dec 2010   #5

7 pro 64bit
 
 

bit of an update to this story, i swapped out the graphics card for an ati radeon HD 4670 and had the same problem. :/ I'm at a complete loss about what to do next. I tried turning off my firewall, and I even went as far as to uninstall my anti-virus program, and neither of those seemed to have any effect.
My System SpecsSystem Spec
28 Dec 2010   #6

Windows 7 Home Premium 64 bit
 
 

This may not work but it's worth a try.
AMD CCC > Video > All Settings >

Check "Enforce Smooth Video Playback"
Check "Apply current video quality settings to Internet Video"
Name:  Capture111.PNG
Views: 12
Size:  105.3 KB


My System SpecsSystem Spec
28 Dec 2010   #7

W7 Professional x64
 
 

Have you checked to see if your network adapter driver is up to date and the one provided by the manufacturer?
My System SpecsSystem Spec
31 Dec 2010   #8

7 pro 64bit
 
 

Thanks for the suggestions, but still not working. I checked: "Apply current video quality settings to Internet Video" and I installed up-to-date drivers for my network adapter (nov 31st).

Any other ideas?
Basically I think I'm going to have to reformat/reinstall windows at this point, and I'm dreading that, trying to exhaust all options before I have to do that...and after that, what then? Start buying new parts for a brand new computer?
My System SpecsSystem Spec
31 Dec 2010   #9

Windows 7 x64 (Ultimate)
 
 

I went through the same problem when I first switch from XP to Vista, it had something to do with the new IPv6 that my router was not up to date with (firmware wise... I had an old WRT54G router).

IIRC, what I did was, update my Ethernet drivers, update my Bios drivers and update my router to a newer one.

Now, you said you did all that to no avail... perhaps disabling the IPv6 can help a bit, perhaps you can have your friend lend you his router just to test?

Also, what the other member said is true... if it play well at your friend's house, your PC is fine and the problem is your network.
My System SpecsSystem Spec
31 Dec 2010   #10

7 pro 64bit
 
 

Quote   Quote: Originally Posted by AstaLaVista View Post
I went through the same problem when I first switch from XP to Vista, it had something to do with the new IPv6 that my router was not up to date with (firmware wise... I had an old WRT54G router).

IIRC, what I did was, update my Ethernet drivers, update my Bios drivers and update my router to a newer one.

Now, you said you did all that to no avail... perhaps disabling the IPv6 can help a bit, perhaps you can have your friend lend you his router just to test?

Also, what the other member said is true... if it play well at your friend's house, your PC is fine and the problem is your network.
Here's the thing. If it was just my router...when I bypassed the router and just used the modem at home, it should have worked (if the problem was the router). At my friend's house, he had no router but it worked fine. Could the problem be my modem?
What can I do if the problem is my network? Do I ask my ISP for a new modem? What is the IPv6 and how do I disable it?
My System SpecsSystem Spec
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