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Windows 7: DirectX 9.0 Setup Error

07 Jan 2011   #1

Windows 7 Home Premium 32bit
 
 
DirectX 9.0 Setup Error

Hello, I had recently purchased the game COD: Black Ops, and noticed when I had fully installed it with steam and attempted to run it, I got this error:

I don't understand this, because I had thought I did have the latest DirectX, so I went to dxdiag.exe to find out if I really did have the latest:

My friend had this same error, and he told me that he fixed it by going into steamapps\call of duty black ops\redist\directx\DXSETUP.exe so I tried it, and I got this error:


Please help, I purchased this game for quite a high price.
Regards,
~Oxen



My System SpecsSystem Spec
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07 Jan 2011   #2
Microsoft MVP

Win 7 Ultimate x64
 
 

Oxen welcome to the Seven Forums.

Seeing as you haven't filled in your system specs, would have helped if you hadn't blocked out that info from that dxdiag screen shot. Little things like that can make it much easier to help.

As for the install error, the installer with Steam is probably using the web installer version which can (and most often is) be buggy. Try using this instead,

Download details: DirectX End-User Runtimes (June 2010)

download, extract and run the dxsetup found in it.
My System SpecsSystem Spec
07 Jan 2011   #3

Windows 7 Home Premium 32bit
 
 

I tried downloading, extracting and running DXSETUP.exe from the extracted files, but still that same error. And if it really does help, here's dxdiag.exe with most of the blocked info:

Regards,
~Oxen
My System SpecsSystem Spec
.


07 Jan 2011   #4
Microsoft MVP

Win 7 Ultimate x64
 
 

That helps some, at least it shows what motherboard you have,

GIGABYTE - Motherboard - Socket 775 - GA-G31M-S2L (rev. 1.0)

Unfortunately it doesn't show what video card you have. Hope it isn't the onboard Intel integrated graphics, as even if we get the DirectX install issue fixed the game will not run on it.
My System SpecsSystem Spec
07 Jan 2011   #5

Windows 7 Home Premium 32bit
 
 

I have a Nvidia GeForce GT 220 Graphics card that I have had for a month or so.
My System SpecsSystem Spec
07 Jan 2011   #6
Microsoft MVP

Win 7 Ultimate x64
 
 

Driver for the card installed and updated? Latest for it here,

NVIDIA DRIVERS 260.99 WHQL

It may or may not help (won't hurt), but if you're running on the default Windows chipset drivers,

http://downloadcenter.intel.com/Deta...psets&lang=eng
My System SpecsSystem Spec
07 Jan 2011   #7

Windows 7 Home Premium 32bit
 
 

I done both of what you said, still no luck, nor improvement.
My System SpecsSystem Spec
09 Jan 2011   #8

Windows 7 Home Premium 32bit
 
 

If I'm correct, Nvidia GeForce GT220 will only run on DirectX 10, and I have DirectX 11 (comes with Windows 7) so I'll need the download for DirectX 10 to see if it will install. The problem I'm getting with DirectX installation is version 9, that might be why.

Download link for DirectX 10 please. But I'm not very sure there's a DirectX 10 for Windows 7, so the only way to fix this is to buy a new Graphics card?
My System SpecsSystem Spec
13 Jan 2011   #9

Windows 7 Home Premium 32bit
 
 

Some help please..
My System SpecsSystem Spec
14 Jan 2011   #10

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by Oxen View Post
If I'm correct, Nvidia GeForce GT220 will only run on DirectX 10, and I have DirectX 11 (comes with Windows 7) so I'll need the download for DirectX 10 to see if it will install. The problem I'm getting with DirectX installation is version 9, that might be why.

Download link for DirectX 10 please. But I'm not very sure there's a DirectX 10 for Windows 7, so the only way to fix this is to buy a new Graphics card?
Hi Oxen, please update the directx files as suggested by stormy - Download details: DirectX End-User Runtimes (June 2010)

In addition to that please read item#'s 5 & 6 here - Tips on Troubleshooting Game Issues. It should help clarify your DirectX questions.

Let me know.
My System SpecsSystem Spec
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 DirectX 9.0 Setup Error





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