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Windows 7: Shockwave games wont run on Windows 7 Ultimate

22 Jul 2011   #1

Windows 7 Ultimate 32bit
Shockwave games wont run on Windows 7 Ultimate


hi, im new! sorry if i do something wrong in this post xD please just let me know and i will remember for next time.

ok, so my issue is with Shockwave games downloaded and played with an Unlimited account. the download goes through fine and the install finishes cleanly (or so im assuming). but when i try to get the game running it crashes and shows this error message:


i am on a laptop that is running Windows 7 Ultimate 32bit. im fairly sure its related to my OS since everything was fine before i upgraded from Vista Home Premium. however, im a basic user and i dont know anything about what goes on behind the screen :3

thanks in advanced for everyones help!

My System SpecsSystem Spec
23 Jul 2011   #2

Ubuntu 12.10

Uninstall Adobe Shockwave. Re-install it again.
My System SpecsSystem Spec
23 Jul 2011   #3

Windows 7 Ultimate 32bit

ah thanks for the reply, but unfortunately that didnt help :L
My System SpecsSystem Spec

23 Jul 2011   #4

Ubuntu 12.10

The problem may lie with the Shockwave game you have and not Shockwave itself. Can you try another Shockwave program to see if you still get the error or not?

My System SpecsSystem Spec
23 Jul 2011   #5

Windows 7 Ultimate 32bit

i was actually on the Shockwave forums for a while looking to see if anyone was having this issue... i didnt have much luck finding anything :L so yeah ive tried a couple other games as well and the same error comes up:


whats interesting is when i go with "check online for a solution" this little window pops up:


when the bar clears, the window disappears... but then nothing else happens. when i try the game again the same error pops up.

i hope that was helpful?

My System SpecsSystem Spec
23 Jul 2011   #6

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04

Install the latest DirectX available for your computer.
How to Download and Install DirectX

Also download the latest nVidia or ATI drivers for your graphics card.
Drivers - Download NVIDIA Drivers
AMD Graphics Drivers & Software

If you have onboard graphics, update them instead. It's hard to find the cause of this problem without your system specs. Could you please fill them out (the following link will help you)?
My System SpecsSystem Spec
23 Jul 2011   #7

Ubuntu 12.10

Updating DirectX won't really help as its using the Shockwave runtime, not DirectX, but updating it won't hurt.

You can try updating the GPU, but I doubt that would fix it, again, updating won't hurt.

Can you try uninstalling Shockwave with Revo Uninstaller.

Download and install Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems (Check out this tutorial Revo Uninstaller Freeware - Uninstall Programs on how to uninstall with it).

After you uninstalled with Revo, try installing Shockwave again.
My System SpecsSystem Spec
23 Jul 2011   #8

Windows 7 Home Premium x64

Quote   Quote: Originally Posted by wr0ngf00t4ward View Post
im fairly sure its related to my OS since everything was fine before i upgraded from Vista Home Premium.
Are you absolutely sure you did an upgrade instead of a Clean Install? Because that may just be your problem. Ever since Win7 came out, I've been hearing about all sorts of problems people had with games and applications because they upgraded from Vista instead of wiping it and doing a clean install of WIn7. Actually doing a clean install after fixed most, if not all of their problems. So that may just be your problem, and the solution.
My System SpecsSystem Spec
23 Jul 2011   #9

Windows 7 Ultimate 32bit

sorry everyone, i had to step out for a little while...


sorry about that, i totally forgot to add my specs. ive filled out the info to the best of my ability. however, i had a bit of a problem figuring out how much RAM i have:


as you can see it says 'not available' for installed RAM... i know the laptop was sold with 2GB or RAM. now im about to be very unhelpful, please bear with me xD about 5-6 months ago my boyfriend helped me add a new card and i cant remember if it was 1GB or 2GB. so the total RAM should be atleast 3GB. the guy at Fry's said my system wouldnt recognize anything over 3GB and i didnt really understand what he meant by that, my boyfriend did all the talking :P anyway, i would look but ive never opened the computer before and im hesitant to do it by myself... if its really necessary i could shutdown and try but i wont unless i really really have to xD

in regards to Direct X, i believe i have the latest version:


also something i found in DxDiag:


when i was still using Vista, a friend showed me how to use the Catalyst Controller to make my screen brighter so i could see in super dark dungeons in Diablo II while playing a few weeks, ago i realized it was gone. after some snooping i learned that Windows 7 doesnt particularly like my Video Card. so i did some forum diving and found something marked for Windows XP that works alright for me. this is the Catalyst Controller i have now:



im sorry, i dont know what you mean by updating the GNU. could you clarify?

also, i uninstalled Shockwave with the Revo Uninstaller and then reinstalled Shockwave, but the same error window comes up :L

i also failed to mention that when i try to run the game, i see no signs of the game trying to boot up (game window, loading screen, no black screen or screen resolution change).

My System SpecsSystem Spec
23 Jul 2011   #10

Windows 7 Ultimate 32bit


actually i believe it was a clean install... after backing up everything important on my drive, my boyfriend emptied it out and started totally from scratch. i dont know the exact specifics involved, but all the Toshiba stuff that was preinstalled when i bought the laptop have been removed. i remember a boot disc being made and all the hassles involved with it... i also recall an issue involving a Service Pack, which required clearing it out and redoing everything...

i want to say im about 95% sure he cleaned Vista off before installing 7...

sorry i cant be more specific, my boyfriend did all of the actual work and hes out of town on business xD i try to be observant when he does all these things so i can do some stuff by myself, but i have trouble remembering all the small details...

ps: it was decided that updating to 7 would be best done after adding new RAM, so this was all done at the same time.
My System SpecsSystem Spec

 Shockwave games wont run on Windows 7 Ultimate

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