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Windows 7: Cannot Sync Controller to Xbox 360 Wireless Receiver

06 Oct 2011   #1

Windows 7 Ultimate x64
 
 
Cannot Sync Controller to Xbox 360 Wireless Receiver

Hey all, I'm new here so thank you all in advance for any help i may get.

I'm running windows 7 ultimate x64.
I also am very pc fluent. I am a network operations specialist and blah blah blah.

OK so I bought a third party xbox 360 wireless receiver on ebay for 15$ brand new.

Here it is: http://www.amazon.com/Xbox-Wireless-.../dp/B000HZFCT2

The receiver obviously doesn't install on it's own and I have no problem installing the driver for it. The problem is actually getting the controller to sync to the receiver. When i first tried it after installing it, it wouldn't sync. Then for about 5 minutes it synced my controllers fine, and I was testing the receiver by powering off the controller and powering it back on to make sure it stays in sync. That's the last time it was i got it to sync up. Since then i have not been able to get the controllers to sync to the receiver at all. I've tried different ports on the PC, uninstalling/reinstalling the drivers. I even tried to plug the usb end into an outlet (via a phone charger) to ensure it was getting max power and it still would not sync to the receiver. (the receiver should be able to sync to the controller despite if it's plugged into a pc or not, i believe as long as it has power it should at least sync up)

Has anyone had this issue? is it possible this unit may just be defective?

My machine has 4 hard drives, a dvd rom, 4GB of ram on a 650w power supply.
I was going to try an external powered USB hub but since i plugged it directly into the wall im now not so sure.

My System SpecsSystem Spec
.

06 Oct 2011   #2

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by thecurse0101 View Post
Hey all, I'm new here so thank you all in advance for any help i may get.

I'm running windows 7 ultimate x64.
I also am very pc fluent. I am a network operations specialist and blah blah blah.

OK so I bought a third party xbox 360 wireless receiver on ebay for 15$ brand new.

Here it is: Amazon.com: Xbox 360 Wireless Gaming Receiver for Windows: Video Games

The receiver obviously doesn't install on it's own and I have no problem installing the driver for it. The problem is actually getting the controller to sync to the receiver. When i first tried it after installing it, it wouldn't sync. Then for about 5 minutes it synced my controllers fine, and I was testing the receiver by powering off the controller and powering it back on to make sure it stays in sync. That's the last time it was i got it to sync up. Since then i have not been able to get the controllers to sync to the receiver at all. I've tried different ports on the PC, uninstalling/reinstalling the drivers. I even tried to plug the usb end into an outlet (via a phone charger) to ensure it was getting max power and it still would not sync to the receiver. (the receiver should be able to sync to the controller despite if it's plugged into a pc or not, i believe as long as it has power it should at least sync up)

Has anyone had this issue? is it possible this unit may just be defective?

My machine has 4 hard drives, a dvd rom, 4GB of ram on a 650w power supply.
I was going to try an external powered USB hub but since i plugged it directly into the wall im now not so sure.

unfortunately you have purchased a knock off to the real thing, the real device looks like this:
Cannot Sync Controller to Xbox 360 Wireless Receiver-img_1831.jpg

and as you can see, it says Microsoft instead of Xbox 360, i'd seek a refund immediately.


My System SpecsSystem Spec
08 Oct 2011   #3

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by thecurse0101 View Post
Has anyone had this issue? is it possible this unit may just be defective?
I do have the exact same receiver as you, and im also running Windows 7 Ultimate 64bit with a similar system spec. Mine does work but it does often fail sync for the first time but it will sync on the second attempt.

MrNeeds is correct, its a cheap copy and thats the problem with most electronics bought on eBay.

In my opinion when the receiver works it does perform near as good as the official microsoft receiver.

It would not harm to try a different controller, if not get it sent back.

Dan
My System SpecsSystem Spec
.


28 Nov 2011   #4

Windows 7 Professional x64
 
 

I have the same receiver (seems difficult to find the ones with "Microsoft" on them), & had the same problem. This worked for me:

After installing the drivers -
  1. Go to your Control Panel
  2. Click on Hardware and Sound
  3. Click on Device Manager under Devices and Printers
  4. Scroll down the list to Other devices
  5. Double-click the Unknown device
  6. Click on the Hardware tab
  7. Click on Update Driver
  8. Select Browse my computer for driver software
  9. Select Let me pick from a list of device drivers on my computer
  10. Scroll down and select Microsoft Common Controller for Windows Class and click on Next
  11. Select Xbox 360 Wireless Receiver for Windows and click on Next
  12. When the warning message appears, select Yes

Full article: Using the Microsoft Wireless Gaming Receiver in 64-bit Windows 7 or Vista Steel Frog – A blog on web design and gaming
My System SpecsSystem Spec
29 Nov 2011   #5

Windows 7 Professional 64-Bit w/ SP1
 
 

Quote   Quote: Originally Posted by Fortnight View Post
I have the same receiver (seems difficult to find the ones with "Microsoft" on them), & had the same problem. This worked for me:

After installing the drivers -
  1. Go to your Control Panel
  2. Click on Hardware and Sound
  3. Click on Device Manager under Devices and Printers
  4. Scroll down the list to Other devices
  5. Double-click the Unknown device
  6. Click on the Hardware tab
  7. Click on Update Driver
  8. Select Browse my computer for driver software
  9. Select Let me pick from a list of device drivers on my computer
  10. Scroll down and select Microsoft Common Controller for Windows Class and click on Next
  11. Select Xbox 360 Wireless Receiver for Windows and click on Next
  12. When the warning message appears, select Yes

Full article: Using the Microsoft Wireless Gaming Receiver in 64-bit Windows 7 or Vista Steel Frog A blog on web design and gaming
I also have that same receiver, do what Fortnight suggests.
My System SpecsSystem Spec
29 Nov 2011   #6

Windows 7 Professional 64-Bit w/ SP1
 
 

Quote   Quote: Originally Posted by Solid Snake View Post
Quote   Quote: Originally Posted by thecurse0101 View Post
Has anyone had this issue? is it possible this unit may just be defective?
I do have the exact same receiver as you, and im also running Windows 7 Ultimate 64bit with a similar system spec. Mine does work but it does often fail sync for the first time but it will sync on the second attempt.

MrNeeds is correct, its a cheap copy and thats the problem with most electronics bought on eBay.

In my opinion when the receiver works it does perform near as good as the official microsoft receiver.

It would not harm to try a different controller, if not get it sent back.

Dan
Mine works better than the original I had straight from Microsoft, the Microsoft version crapped out after two months... this one has been working perfectly for well over a year now.
My System SpecsSystem Spec
01 Dec 2011   #7

Windows 7 Ultimate x64 SP1
 
 

i got the original one that comes in a package with Booklet + Installation Manual + Driver CD and never had any trouble syncing the controller or disconnection during anything and it does say Microsoft just like MrNeeds mentioned above. Here's the pic below and sorry for dull result


Attached Thumbnails
Cannot Sync Controller to Xbox 360 Wireless Receiver-dsc07459.jpg  
My System SpecsSystem Spec
12 Feb 2012   #8
eth

Windows 7 Professional x64
 
 

Hello, i have red ALL suggestion on EVERY forum i could find about how to fix this connection with the controller. 70% of solving tips were about force install the driver or update driver in Device Manager -> Unknown device. The problem i have is that I do not have any Unknown device in device manager.
I installed and reinstalled and cleaned registry numerous times and not even once the so called *unknown device* appeared in my Device Manager list.
I have Windows 7 Profesional and I installed the driver found on microsoft page. I have a genuine controller that came packed with the receiver in the same box so those are legit. I have done the steps described in quick guide. My device is trying to search for signal but then starts blinking an all four lights.
I managed to connect the device few months ago when i bought the controller. After hours of tries and reinstalls that had no effect, when i almost give up and wanted to return it, i spent 20 min pushing the buttons to sync it and by luck at some point the device synced. I played a few days and I had no problems with it. At some point i removed the receiver from USB and now the torment is back.
My guess is that it is a problem with the receiver because windows do not react every time i insert the receiver in USB port (it does the same an all 6 ports i have). When the controller worked fine, once in a while i heard the windows sound like when you insert an usb device, though i watch a movie or played a game. It's like windows lost signal with the receiver an then connected back
Any suggestions?
My System SpecsSystem Spec
12 Feb 2012   #9

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by eth View Post
Hello, i have red ALL suggestion on EVERY forum i could find about how to fix this connection with the controller. 70% of solving tips were about force install the driver or update driver in Device Manager -> Unknown device. The problem i have is that I do not have any Unknown device in device manager.
I installed and reinstalled and cleaned registry numerous times and not even once the so called *unknown device* appeared in my Device Manager list.
I have Windows 7 Profesional and I installed the driver found on microsoft page. I have a genuine controller that came packed with the receiver in the same box so those are legit. I have done the steps described in quick guide. My device is trying to search for signal but then starts blinking an all four lights.
I managed to connect the device few months ago when i bought the controller. After hours of tries and reinstalls that had no effect, when i almost give up and wanted to return it, i spent 20 min pushing the buttons to sync it and by luck at some point the device synced. I played a few days and I had no problems with it. At some point i removed the receiver from USB and now the torment is back.
My guess is that it is a problem with the receiver because windows do not react every time i insert the receiver in USB port (it does the same an all 6 ports i have). When the controller worked fine, once in a while i heard the windows sound like when you insert an usb device, though i watch a movie or played a game. It's like windows lost signal with the receiver an then connected back
Any suggestions?
You could be hitting the bandwidth peak, try unplugging any unnecessary devices from other usb ports eg/ webcam, printers, phones etc....
My System SpecsSystem Spec
12 Feb 2012   #10
eth

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by MrNeeds View Post
You could be hitting the bandwidth peak, try unplugging any unnecessary devices from other usb ports eg/ webcam, printers, phones etc....
I have only mouse and keyboard on usb at this moment. Sometimes i have 2 x mouse, one keyboard, external hdd and a wireless receiver for keyboard and mouse all at the same time and works fine.
My System SpecsSystem Spec
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 Cannot Sync Controller to Xbox 360 Wireless Receiver




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