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Windows 7: Games For Windows error 0x80096010

13 Dec 2011   #1

Windows 7 Ultimate x64
 
 
Games For Windows error 0x80096010

So i keep getting this error when i try to install games for windows here is the log for it:

-------------------------------
Logging Started: 12/13/2011 17:56:34
Source Folder: C:\Users\Andrew\AppData\Local\Microsoft\GFWLive\Downloads
OS v6.1 Service Pack 1 (build 7601) 64 bit
OS Product Type: 0x00000001
User Default LCID: 0x0409
Command Line: "C:\Users\Andrew\AppData\Local\Microsoft\GFWLive\Downloads\gfwlivesetup.exe" -skipupdate
-------------------------------
(17:56:34) Direct DL: 0
(17:56:34) DL Recent: 0
(17:56:34) Offer ID:
(17:56:34) Initialized
(17:56:34) Download folder C:\Users\Andrew\AppData\Local\Microsoft\GFWLive\Downloads
(17:56:34) Resources initialized
(17:56:35) Downloading redists only
(17:56:35) Microsoft Games for Windows - LIVE (Waiting)
(17:56:35) Games for Windows Marketplace Client (Waiting)
(17:56:35) Microsoft .NET Framework (Found)
(17:56:35) Windows Live ID Sign-in Assistant (Waiting)
(17:56:35) Download Start Notification: 0
(17:56:35) Microsoft Games for Windows - LIVE (Downloading...)
(17:56:35) Progress 68%
(17:56:35) Microsoft Games for Windows - LIVE (Downloaded)
(17:56:35) Download Start Notification: 1
(17:56:35) Games for Windows Marketplace Client (Downloading...)
(17:56:35) Progress 79%
(17:56:35) Games for Windows Marketplace Client (Downloaded)
(17:56:36) Download Start Notification: 3
(17:56:36) Windows Live ID Sign-in Assistant (Downloading...)
(17:56:36) Progress 100%
(17:56:36) Windows Live ID Sign-in Assistant (Downloaded)
(17:56:36) Download Finish Notification: 0
(17:56:36) Install Started
(17:56:37) Install Start Notification
(17:56:37) Microsoft Games for Windows - LIVE (Verifying...)
(17:56:37) Microsoft Games for Windows - LIVE (Waiting)
(17:56:37) InstallProduct Error: 0x80096010
(17:56:37) An error occurred. Error code: 0x80096010
(17:56:37) An error occurred. Error code: 0x80096010


Any ideas how to fix it?

My System SpecsSystem Spec
.

15 Dec 2011   #2

Windows 8.1 Pro
 
 

We need a lot more information such as what game? System specs? Please see these....

- How To Ask For Help
- Tips on Troubleshooting Game Issues
My System SpecsSystem Spec
15 Dec 2011   #3

Windows 7 Ultimate x64
 
 

I just updated my system specs. There is no "game" error, i just cant install Games For Windows Marketplace. any ideas?
My System SpecsSystem Spec
.


15 Dec 2011   #4

Windows 8.1 Pro
 
 

Do you mean you can't install Game For Windows client? - Download the Games for Windows Client | PC Games Client - Xbox.com

What do you mean you can't install it? It must be giving you some indication its not installing, what is it? - Never mind I see the message you posted.

Do you have Windows 7 updated? SP1 installed?
My System SpecsSystem Spec
15 Dec 2011   #5

Windows 7 Ultimate x64
 
 

Yes my windows 7 is fully up to date and running SP1. yes i cant install the client when i do it gives me error code 0x80096010
My System SpecsSystem Spec
15 Dec 2011   #6

Windows 8.1 Pro
 
 

OK, Is there a reason why you're installing the client?

What Anti Virus program are you running? Try disabling it and run the client again.
My System SpecsSystem Spec
15 Dec 2011   #7

Windows 7 Ultimate x64
 
 

I wanted to see what it was like and also wanted to try AoE online somewhat. i use Microsoft Security essentials and i just tried turning it off and still got the same error message
My System SpecsSystem Spec
15 Dec 2011   #8

Windows 8.1 Pro
 
 

Don't know if this has anyting to do with your issue but I just now discovered that I can't sign into my Games for Marketplace accout. Maybe the site is having some sort of issues right now and isn't allowing the client to fully download at the moment.

I'll have to get back with you as I look into it.
My System SpecsSystem Spec
15 Dec 2011   #9

Windows 7 Ultimate x64
 
 

dont think thats it because i tried on another computer and it worked.
My System SpecsSystem Spec
15 Dec 2011   #10

Windows 8.1 Pro
 
 

Yeah it turned out to be a terms of use update. Wouldn't let me sign in till I agreed to the new terms.

Anyway back to your issue. I'm not sure what's going on as that error code is just a basic install error code. In fact if you google the code you'll see it's been associated with different software from games to MSE.

Try using this link here and follow the instructions - http://www.microsoft...livelaunch.aspx

Let me know.
My System SpecsSystem Spec
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 Games For Windows error 0x80096010





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