Game Crashes caused by kernelbase.dll?

christantoan · 28 Dec 2011

Two of my favorite game crash randomly some minutes after gameplay.
I've searched around the net (it seems random), tried sfc and chkdsk (nothing found), and reinstallng the game
As I check system viewer I noticed that all crashes originated from kernelbase.dll (at least I think so)

Some of them:

Code:

Faulting application name: cnc3game.dat, version: 1.9.2801.21826, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0x04560123
Fault offset: 0x0000b9bc
Faulting process id: 0xb78
Faulting application start time: 0x01ccc57181f64ccd
Faulting application path: D:\Games\Command & Conquer 3\RetailExe\1.9\cnc3game.dat
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: b1253ad8-3166-11e1-a0c3-1c4bd60c856d

Code:

Faulting application name: cnc3ep1.dat, version: 1.2.0.0, time stamp: 0x49418bfa
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0x04560123
Fault offset: 0x0000b9bc
Faulting process id: 0x18c4
Faulting application start time: 0x01ccc580d7c1eb5d
Faulting application path: D:\Games\Command & Conquer 3 Kane's Wrath\RetailExe\1.2\cnc3ep1.dat
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f3525637-3179-11e1-a0c3-1c4bd60c856d

For the record the games are Command & Conquer 3, Command & Conquer 3 Kane's Wrath (both are updated to latest version)

Thanks

Screenshot in attachment

badger906 · 29 Dec 2011

A windows crash from a windows kernel file can be a lot of things.

Have you updated your gpu drivers to the latest version?

Also try ram and stress tests just to rule out hardware faults.

Mem test and prime95 should be ok, as well as a video card test. Also monitor temperatures.

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christantoan · 29 Dec 2011

Yes, my gpu driver is latest version
Now trying stress test (btw, it doesn't have to run 24 hours, right?)

badger906 · 29 Dec 2011

Oh no lol, if its a fault it will show up in a similar space off time to your games.

Out of interest what games are they? As say its cod mw2 and mw3 then you can narrow it down to an engine fault, but if its two completely different games then its something else.

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christantoan · 29 Dec 2011

Well just run stress test from night to morning. All normal with temp around 80C.
The games are Command & Conquer 3 and Command & Conquer 3 Kane's Wrath.

badger906 said:

Out of interest what games are they? As say its cod mw2 and mw3 then you can narrow it down to an engine fault, but if its two completely different games then its something else.

Then I think it's engine fault then.
If this true then nothing I can do then. I'm lazy to contact customer support (usually they are just circling around)

badger906 · 30 Dec 2011

try compatibility mode, as both are fairly old games

Springwell · 19 Dec 2012

Having a silmilar problem with SWTOR crashing. It happen 2-3 times a night. Here is the error that it gives me.

APPCRASH
Application Name: swtor.exe
Application Version: 1.0.0.0
Application Timestamp: 50c2907b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17965
Fault Module Timestamp: 506dbd3f
Exception Code: c0000005
Exception Offset: 0000c6e3
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any ideas as what can fix this?

I have reloaded game, ran SFC, Mem test, updated all drivers and windows updates. I tried to write over the file from windows disk but it says it cant find it on the disk. (<--- did this through cmd)

Help please.