Solved error code: 5006 0x8000ffff by uninstall the sims 3

MikeVeenema

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if i try to uninstall the sims 3 (with the add remove program) I get the error code 5006 0x8000ffff
517858.jpg
i know thad you can find a lot about it on this forum but non of the selusions work for me :( i did (i think this made it worse) go to the install place ant deleted all the files (it's still on my computer according to the list of programs) i also searcht with the search tool true my hole computer ant deleted it but its still in my computer can anyone help my?:cry:
 

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Well, if you deleted the program files, along with the actual uninstaller application, then you probably can't uninstall it. You can, however, remove the program from the add/remove listing. It's probably easier to try and reinstall Sims 3 and then try to remove it again.
 

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I would suggest trying to reinstall it, then uninstall it again from Program and Features in Control Panel. Sometimes that's the only thing that seems to work.

Rats, typed too slow!
 

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Well, if you deleted the program files, along with the actual uninstaller application, then you probably can't uninstall it. You can, however, remove the program from the add/remove listing. It's probably easier to try and reinstall Sims 3 and then try to remove it again.
yes i try'd ant i got error code: 5006 0x8000ffff
 

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I would suggest trying to reinstall it, then uninstall it again from Program and Features in Control Panel. Sometimes that's the only thing that seems to work.

Rats, typed too slow!

how to reinstall if i cant delete it?
 

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You said you've tried a lot of different things. Can you list what you've tried, so we don't repeat things over and over?

In the meantime: Do you have a retail CD or did you download the game? If you downloaded it, maybe it's corrupted? Can you download it again and try to reinstall? Have you tried using the Revo Uninstaller?
 

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Dell XPS 15 L502x
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Core i7-2670QM
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if try deleting some files i forget what it was but i did it because it helpt someone on this forum he didn't have the error code anymore after trying to delete it i put it back i renamed some files to the same name but i put OLD beyond it it didn't work if i try to install the game it sad i heave to delete it because its already on my computer i did try Revo Uninstaller it gave the same error code i tryd deleting everything with sims 3 in the name didn't work.

if my spelling is incorrect or suddenly i am not respawnding for hours its because i'm dutch
 

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Apparently that's a runtime error, caused by registry corruption. I have 2 supposed fixes, one is to delete the folder-Program Files(x86)\Common files\Installshield\Proffesional
Reboot the file will be recreated and the problem should have gone. I have never done this so research and use at your own discretion.

OR

Go to Microsoft and use their Fix it tool which might miss it, but CCCleaner won't. The registry cleaner would be the main one in this case.

Hope this helps.
 

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the 1st thing i try'd didn't work so i put it back ant option 2 the fix it tool didn't do anything for me ant CCCleaner dos thad do the same thing as RegGenie/? because i have it ant it didn't work?

ant also i want to thank you all for trying to help
 

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Still thinking about it, I need to do more research rather than rely on what I already knew from experience. Keep watching I'm off to bed now, back in about 9 hours, hopefully with more suggestions.
 

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When all else fails, delete all the folders on the hard drive relating to SIMs 3, including in appdata and saves (probably under folders called EA), there will be a folder in program files (x86)\EA.

To complete the job, back up the registry first then open regedit and search from the top level for EA, if you have any other EA games you may have to be careful what you remove, but anything reletive to the Sims can be deleted (or just export elswhere for now).

Ultimately go to the program removal tool in control panel and try the ununstaller from there, if and I hope it does, say the programs uninstaller cannot be found, do you want it removed from the list, yes, yes. yes, oooooh yes!

Thats job done.
If you need further help doing any of the suggested, please post again I will point you in the right direction.
 

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Asus GTX 560 1GB
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OCZ 128Gb Petrol ssd
2x500 Gb Samsung
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OCZ StealthXstream II 500W
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8Mb or better
il try delete anything EA related to be sure il just have to reinstall godfather 2 ant simcity 4 i'l post again when it's done
 

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sims is still dare ant i just can't find it not with the search tool or myself any idea how i can find it? ant the program removal tool still sad error code 5006 0x8000ffff
 

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If there is a shortcut to the game right click on it and select open file location, it will take you to the main directory. If you allowed it to install to it's default location it wil be in C:\Program files(x86) or C:\Program files for 32 bit\EAGames or just EA.

Have you removed any registry entries ?

Come on we'll do this.
 

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ya i deleted the folder were my game was installed but i still get the error code ant how would the registry be called? i deleted everything with sims in the name
520339.jpg

its dutch so you won't be able to read it
 

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From past experience it's probably better you don't touch the registry, if you're not sure what you delete or change, you can do irreparable damage.

I think I have reach the conclusion that you need to format and install your OS afresh.
When you think how long it takes to try to fix something like this, Windows install actually takes very little time. Even reinstalling the programs and gamed you want, you should be done in a couple or three hours.
That is my recommendation, I'm sorry the fixes didn't work for you, they have been verified by MS as do-able fixes for that error. Things don't always go to plan.

Hence the saying
To err is human, to really screw things up requires a computer !
 

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Windows 7 home premium x64AMD FX-4100 AM3+ 3.6GHz 12MB Black EditionCrsair vengeance 12Gb DDR3 1600MHz CL9Asus GTX 560 1GB
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AMD FX-4100 AM3+ 3.6GHz 12MB Black Edition
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Crsair vengeance 12Gb DDR3 1600MHz CL9
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Asus GTX 560 1GB
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Realtek onboard
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Hanns G 1680x1050 native
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OCZ 128Gb Petrol ssd
2x500 Gb Samsung
PSU
OCZ StealthXstream II 500W
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8Mb or better
tank you i will make a backup of my registry ant i will screw around it probably won't work so after that i will re install my os
 

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somehow i came acros this ant it works if you have this problem with the sims 3 only that game folow this (after making a backup)

Delete the game files (in the default location):

1. Click the Start button and select My Computer.
2. Select the Local Disk (C:) drive folder.
3. Select the Program Files folder.
4. Select the Electronic Arts folder.
5. Right-click The Sims 3 folder and select Delete.

Backup the registry:

1. Hold down the Windows key and press R.
2. At the Run command, type in "regedit" (minus the quotes) and select OK.
3. Click on File and then Export...
4. Choose a location and name for the file; this will be your backup registry file.
5. Click Save.

Delete the registry keys:

1. Expand the HKEY_LOCAL_MACHINE folder.
2. Expand the SOFTWARE folder.
3. Expand the Electronic Arts folder.
4. Expand the Sims folder.
5. Right-click The Sims 3 folder and select Delete.
6. Collapse the Electronic Arts folder.
7. Expand the Sims folder.
8. Right-click The Sims 3 folder and select Delete.
9. Collapse the Sims folder.
10. Expand the Microsoft folder.
11. Expand the Windows folder.
12. Expand the CurrentVersion folder.
13. Expand the Uninstall folder.
14. Delete the following folder if it appears:
• {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}
11. Collapse the Microsoft folder.
12. Expand the Classes folder.
13. Delete the following folders if they appear:
• .Sims3
• .Sims3Pack
• Sims3
• Sims3Pack

Delete the uninstall files:

1. Click the Start button and select My Computer.
2. Select the Local Disk (C:) drive folder.
3. Select the Program Files folder.
4. Select Tools, then Folder Options, then View, then select "Show hidden files and folders."
5. Select the InstallShield Installation Information folder.
6. Delete the following folder if it appears:
• {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}

than go to the add/remove tool from windows delete sims 3 ant it should say: the programs uninstaller cannot be found, do you want it removed from the list? click yes

from here

stupid :)'s
 

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