Monitor standby/shutdown during most games

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  1. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #21

    Problem Devices:
    Code:
    AODDriver4.01	ROOT\LEGACY_AODDRIVER4.01\0000	This device is not present, is not working properly, or does not have all its drivers installed.
    Video Controller	PCI\VEN_8086&DEV_0102&SUBSYS_01021849&REV_09\3&11583659&1&10	The drivers for this device are not installed.
    The first is software that is known to cause problems on Windows 7. I would recommend removing the software rather than just the driver. The second appears to be your onboard graphics, and disabling it should not cause any problems. Considering your crash code, you may consider installing its drivers and then disabling it, though, just to test whether it helps.


    Code:
    Loading Dump File [D:\Kingston\BSODDmpFiles\amswickard\Windows_NT6_BSOD_jcgriff2\042312-30373-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Machine Name:
    Kernel base = 0xfffff800`03811000 PsLoadedModuleList = 0xfffff800`03a55650
    Debug session time: Mon Apr 23 08:40:13.530 2012 (UTC - 6:00)
    System Uptime: 0 days 0:11:33.545
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {3c, 16c, 0, 0}
    
    Unable to load image \??\C:\Program Files (x86)\Lavasoft\Ad-Aware\KernExplorer64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for KernExplorer64.sys
    *** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
    Probably caused by : KernExplorer64.sys ( KernExplorer64+1277 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 000000000000003c, ObReferenceObjectByHandle is being called with a bad handle.
    Arg2: 000000000000016c, Handle value specified by the caller.
    Arg3: 0000000000000000, Object type specified by the caller.
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xc4_3c
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80003d163dc to fffff8000388dd40
    
    STACK_TEXT:  
    fffff880`0b068718 fffff800`03d163dc : 00000000`000000c4 00000000`0000003c 00000000`0000016c 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0b068720 fffff800`03d2b90f : 00000000`0000026c fffffa80`094b9b60 fffff880`0b0687f0 fffff880`0a3ccb32 : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`0b068760 fffff880`0a3cc277 : 00000000`00000000 fffffa80`0b9c1000 fffffa80`094b9b60 00000000`00000000 : nt!VerifierObReferenceObjectByHandle+0xdf
    fffff880`0b0687b0 00000000`00000000 : fffffa80`0b9c1000 fffffa80`094b9b60 00000000`00000000 fffff880`0b068870 : KernExplorer64+0x1277
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    KernExplorer64+1277
    fffff880`0a3cc277 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  KernExplorer64+1277
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: KernExplorer64
    
    IMAGE_NAME:  KernExplorer64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d4abb8a
    
    FAILURE_BUCKET_ID:  X64_0xc4_3c_VRF_KernExplorer64+1277
    
    BUCKET_ID:  X64_0xc4_3c_VRF_KernExplorer64+1277
    
    Followup: MachineOwner
    ---------
    Verifier Enabled crashes implicate Ad-Aware. Recommend uninstalling using the steps in How to uninstall Ad-Aware Antivirus and replace it with either of these two options:
      My Computer


  2. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #22

    uninstalled Ad-Aware and installed drivers for the onboard graphics (then disabled it). Didn't seem to help any. Should I re-enable verifier and try again?
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #23

    What software is using AODDriver? It is usually part of AMD Overdrive, EasyTune6, or Catalyst Control Center/AMD Vision Engine Control Center
      My Computer


  4. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #24

    I would assume it to be one of those. I'll see if driver cleaner can scrub it since I can't get to it myself.

    edit: actually forget that, I figured it out. Let's see if it worked
      My Computer


  5. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #25

    looks like that wasn't it either. I deleted it from the device manager as well as removing it from the registry and still got the crash.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #26

    What software was AODDriver part of?


    Proceed with enabling Verifier again. Hopefully we can sort out the cause with some more info after new crash reports are generated. :)
      My Computer


  7. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #27

    The driver just stated ATI Technologies, no specific application though. Bad news of the verifier front, even with it running it refuses to BSOD and instead simply crashes normally with the sudden monitor shutdown followed by the computer, which results in no dumps being made 99% of the time.
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #28

    The problem is likely a bad graphics card or bad PSU. Can you get ahold of one or the other to test? Possibly borrow from a friend? Disable Verifier before testing, and if you borrow an NVIDIA card, make sure to uninstall all AMD/ATI software through Start Menu -> Control Panel -> Uninstall a program. You may want to do so anyway if you switch to a different card to make sure no driver/software conflicts are present.
      My Computer


  9. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #29

    Yeah I can get a hold of them, they'd be lower powered compared to the ones I have in now though. Thanks for the help, I'll be back in a few days with the results
      My Computer


  10. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #30

    It must be the card. I stuck a 5750 in to replace the 6870 and played about a half hour of Skyrim with no crash. I cranked the settings way up after that and it lagged like crazy but no crash a half hour later. Time to go bargain hunting
      My Computer


 
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