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Windows 7: Monitor standby/shutdown during most games

14 Apr 2012   #1

Windows 7 Home Premium 64bit
 
 
Monitor standby/shutdown during most games

After buying BF3 my computer was going into monitor standby followed by a computer shutdown anywhere from a minute to 10 minutes into gameplay. Upgraded my video card to a 6870 and it continued to do so until I was shown that my pitiful 450w PSU couldn't handle the new card and I got a 600w. Problem went away for Battlefield 3 and have been playing at ultra settings ever since with zero problem.

Flash to getting Skyrim, same problem occurring. Lowered settings from Ultra to about half high half medium with no AA. That seemed to work. (though something seems wrong with being able to play BF3 at ultra yet it can't handle Skyrim at high?) Recently upgraded my motherboard/ram/and CPU considerably. This problem is now reoccurring with Skyrim and even did it once with Lost Planet 2. Still nothing on BF3 however. Recently I loaded up Red Alert 3, and have the same problem.

I'm at a loss as to what could possibly be causing this outside of a bad PSU or video card, but that doesn't explain why BF3 is still working perfectly.


-Windows 7 Home Edition 64 bit
-ASRock Z68 Extreme3 Gen3
-i5-2400
-8 Gigs DDR3
-ModxStream Pro 600w
-Radeon HD 6870

I managed to get a recovery error report on the last shutdown, however, and thought it time to get help since this is obviously over my head.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 117
BCP1: FFFFFA800A659010
BCP2: FFFFF880015E767C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1




Attached Files
File Type: zip Windows_NT6_BSOD_jcgriff2.zip (1,020.0 KB, 11 views)
My System SpecsSystem Spec
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15 Apr 2012   #2

Windows 7 Home Premium 64bit
 
 

I'm bumping this, on page 3 already.
My System SpecsSystem Spec
15 Apr 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Your crash is similar to 0x116 and the steps to resolve it are identical.
  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
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16 Apr 2012   #4

Windows 7 Home Premium 64bit
 
 

While running Furmark I noticed the temperature raise quickly to above 90c. I shut the program down within a minute when it hit 93c. Took the card apart, cleaned and reapplied thermal paste with little to show for it. Looks like it's time for a new card?
My System SpecsSystem Spec
16 Apr 2012   #5

Windows 7 Home Premium 64 Bit
 
 

AMD cards tend to run hot in some systems. As long as it does not get above 95 C, it should be safe. They're rated up to 105 or 120 C according to some sources.I have found no support from AMD themselves supporting the above temperatures, but I do have an ATI Radeon HD 4850 in my desktop that runs in the 90-95 C range.
My System SpecsSystem Spec
16 Apr 2012   #6

Windows 7 Home Premium 64bit
 
 

Went through all steps, no errors found. Let Battlefield 3 run for over an hour with no problem. Temperatures in the GPU and CPU stayed good. Red Alert 3 gave me the same BSOD as always within 15 minutes, Skyrim did the same.
My System SpecsSystem Spec
16 Apr 2012   #7

Windows 7 Home Premium 64 Bit
 
 

What were the temperatures during crash, or do you know?

If the temperatures were good, proceed with the other steps in the link for STOP 0x116.
My System SpecsSystem Spec
16 Apr 2012   #8

Windows 7 Home Premium 64bit
 
 

GPU temperatures during BF3 were around 75C, CPU around 41C. During RA3 just before crash the GPU was at 69C and the CPU at 37C.

I've been through all steps; Furmark through the System File Checker. No errors and nothing that caused a shutdown. This solution is not coming easy I'm afraid.
My System SpecsSystem Spec
17 Apr 2012   #9

Windows 7 Home Premium 64 Bit
 
 

When you swapped drivers for the graphics card, did you use these steps:
  1. Download the drivers for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
      1. Download the drivers for your display card(s)
      2. Click Start Menu
      3. Right Click My Computer/Computer
      4. Click Manage
      5. Click Device Manager from the list on the left
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      8. Restart your computer after uninstalling drivers for all display cards
      9. Install the downloaded driver for the display cards once Windows starts

      Alternatively:
      1. Login as an adminstrative user
      2. Download the drivers for your display card(s)
      3. Click Start Menu
      4. Click Control Panel
      5. Click Hardware and Sound
      6. Click Device Manager (the last link under Devices and Printers)
      7. Expand Display adapters
      8. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the downloaded driver for the display cards once Windows starts
My System SpecsSystem Spec
17 Apr 2012   #10

Windows 7 Home Premium 64bit
 
 

yes, the only difference is that when I restart the computer Windows automatically finds and installs its own drivers for the card before I can install the downloaded one.

edit: just to be sure I uninstalled again and made sure to unplug the desktop from the internet so I could manually install. Same error.
My System SpecsSystem Spec
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 Monitor standby/shutdown during most games




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