Max Payne 3 Crashes on 2nd Cutscene Please Help !!!

First of all i m new on this forum and sorry for my english,I've bought max payne 3 original dvd ,it installed properly.when i start it till the main menu its ok but after starting a new game it works for 5-10 seconds on the first cutscene of the game, then it crashes and i need to remove the battery of my laptop to restart.I need help Please anyone help me here.
My pc specs are:
os:win 7 ultimate x64
ram:3gb
on board intel hd graphics
intel i3 core processor


Please help me mates!!! i will be very happy if anyone helps me.

Hi HanishGC,

My name is Uttam from Dell Social Media and community. In response to your query you can try the below troubleshooting steps which I have pasted as a link, please visit the site and try, let us know if it helped or if you have any other queries.

Crashing during cutscenes in Max Payne 3 for PC : Rockstar Support

Regards,
Dell UttamSahu

Thanks mate for reply ,but i tried all of ur solutions before but still not working.
I should tell u that my friend has same pc as mine ,same pc specs ,in his pc the game is working perfectly but i have problem please suggest me any other solution.I m very curious to play the game ,so please help me.

Hi HanishGC,

Did you try reinstalling. If yes try updating the video drivers for the computer from manufacturers support site. When the game crashes do hear any buzzing sound from the computer? Have you experienced the same issue with any other games in the past?

Regards,
Dell UttamSahu

i tried reinstalling it works fine but later in mission 3 opening cutscene again same problem any help?

please anyone give me a solution

i saw the videos on youtube of max payne 3 gameplay on slow processor than mine its working fine and as i said above my friend has same pc specs as mine and he is on the ending of the game.i m stuck now at mission 3 cutscene and when the game freezes , if i press esc button many times it pauses also, same when i press enter button it shows 'still loading'.any solution mate.........? and i will also try to reinstall directx9.0

AFAIK the game even when updated is notoriously known for crashing with certain combinations of hardware and drivers...

I've experienced a few crashes to desktop myself on several occasions during certain cutscenes, all i could do is just restart the game, lower the settings, and hope it goes through this time around..

To the TS, try lowering everything to minimum and try playing that part again...

Hope that helps!