Black screen on any online game

Pringles · 03 Nov 2012

I get random black screens followed by a shutdown while playing online games. I tried reinstalling the graphic card drivers but it does not seem to work. Reinstalling the game "fixes" this momentarily and once it starts to show a black screen it repeats itself.

Temps while gaming:
CPU: 70-75C
GPU: 60-70C

Specs:
i7-740QM @ 1.73Ghz
4gb RAM
nVidia GT 425M
500gb Hard Drive @ 5400 RPM

Please help and thank you :)

Note: I usually play HoN, LoL, Dragon Nest, and a little bit of Blacklight: Retribution

Arc · 04 Nov 2012

Welcome aboard.

You rollback the display driver to the earlier stable version.

Download and install Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

If the crashes continue still then, follow the steps STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Let us know the situation.

Pringles · 06 Nov 2012

Hey Arc nice to see you again :)

I changed my drivers and was able to play without crashing yesterday. I decided not to post since it's too early to conclude. I got a crash today and I just wanted to post the dump file. I'm currently following the procedures from the thread you posted.

Arc · 06 Nov 2012

Pringles, now it is stop 0x117.

Code:

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8004677010, fffff8800f417584, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14b584 )

Followup: MachineOwner
---------

Follow this guide ... STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors)

Pringles · 08 Nov 2012

So far, all my tests passed. sfc.exe \scannow didn't show any problems. I will run memtest overnight tonight, and I will be reporting with the results by the time I wake up.

Here are some dump files that I got after trying to play after updating my BIOS and USB drivers from Sony's website. I also updated my Realtek drivers

Arc · 08 Nov 2012

Same stop 0x117.

Get rid of overclocking.
Update display driver.
Check the graphics card.
Clean inside the computer.
Monitor heat using Speccy.

Pringles · 08 Nov 2012

I'm not overclocking. My laptop has a pretty bad airflow design. I'll clean my laptop tomorrow. I'll post the results.

Pringles · 08 Nov 2012

Cleaned my laptop and still no luck. I'll try changing my thermal paste into something better but they are hard to find from where I live. My thermal paste right now is a CoolerMaster HTK-002

Arc · 09 Nov 2012

Have you gone through the other steps of STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors)?

Pringles · 10 Nov 2012

Yes I did. The tests passed, system file check didn't show any problems. Installing directx9 didn't help. Here are some more dump files that I got. I am not overclocking. Maybe it's the turbo boost that activates and causing the errors?