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Windows 7: Black screen on any online game


03 Nov 2012   #1

Windows 7 Home Premium 64-bit
 
 
Black screen on any online game

I get random black screens followed by a shutdown while playing online games. I tried reinstalling the graphic card drivers but it does not seem to work. Reinstalling the game "fixes" this momentarily and once it starts to show a black screen it repeats itself.

Temps while gaming:
CPU: 70-75C
GPU: 60-70C

Specs:
i7-740QM @ 1.73Ghz
4gb RAM
nVidia GT 425M
500gb Hard Drive @ 5400 RPM


Please help and thank you

Note: I usually play HoN, LoL, Dragon Nest, and a little bit of Blacklight: Retribution



Attached Files
File Type: zip Pringles.zip (1.84 MB, 11 views)
My System SpecsSystem Spec
.

04 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

You rollback the display driver to the earlier stable version.
If the crashes continue still then, follow the steps STOP 0x116: VIDEO_TDR_ERROR troubleshooting



Let us know the situation.
My System SpecsSystem Spec
06 Nov 2012   #3

Windows 7 Home Premium 64-bit
 
 

Hey Arc nice to see you again

I changed my drivers and was able to play without crashing yesterday. I decided not to post since it's too early to conclude. I got a crash today and I just wanted to post the dump file. I'm currently following the procedures from the thread you posted.


Attached Files
File Type: zip Pringles_06-11-2012.zip (1.39 MB, 6 views)
My System SpecsSystem Spec
.


06 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Pringles, now it is stop 0x117.
Code:
Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8004677010, fffff8800f417584, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14b584 )

Followup: MachineOwner
---------
Follow this guide ... STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors)
My System SpecsSystem Spec
08 Nov 2012   #5

Windows 7 Home Premium 64-bit
 
 

So far, all my tests passed. sfc.exe \scannow didn't show any problems. I will run memtest overnight tonight, and I will be reporting with the results by the time I wake up.

Here are some dump files that I got after trying to play after updating my BIOS and USB drivers from Sony's website. I also updated my Realtek drivers


Attached Files
File Type: zip Pringles_08-11-2012.zip (1.43 MB, 5 views)
My System SpecsSystem Spec
08 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Same stop 0x117.

Get rid of overclocking.
Update display driver.
Check the graphics card.
Clean inside the computer.
Monitor heat using Speccy.
My System SpecsSystem Spec
08 Nov 2012   #7

Windows 7 Home Premium 64-bit
 
 

I'm not overclocking. My laptop has a pretty bad airflow design. I'll clean my laptop tomorrow. I'll post the results.
My System SpecsSystem Spec
08 Nov 2012   #8

Windows 7 Home Premium 64-bit
 
 

Cleaned my laptop and still no luck. I'll try changing my thermal paste into something better but they are hard to find from where I live. My thermal paste right now is a CoolerMaster HTK-002
My System SpecsSystem Spec
09 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

My System SpecsSystem Spec
10 Nov 2012   #10

Windows 7 Home Premium 64-bit
 
 

Yes I did. The tests passed, system file check didn't show any problems. Installing directx9 didn't help. Here are some more dump files that I got. I am not overclocking. Maybe it's the turbo boost that activates and causing the errors?


Attached Files
File Type: zip Pringles_10-11-2012.zip (303.7 KB, 4 views)
My System SpecsSystem Spec
Reply

 Black screen on any online game




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