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Windows 7: GTA IV strange audio problem - no sound except for ingame TV programme

01 Dec 2012   #1

Windows 7 Enterprise 64bit
GTA IV strange audio problem - no sound except for ingame TV programme

Dear All, I'm experiencing a strange sound problem in GTA IV I purchased through Steam. The game runs properly and there is no sound problem after starting the game. One or two minutes into the gameplay however there's a tumping sound (when you put a jack of a headset to an MP3 player for example) and the sound cuts out. Strangely if I turn on the in game TV the sound of the TV programme can be heard perfectly. I don't have sound problems with any other softwares, but GTA IV. I've opened a ticket with Rockstar Games and they advised that there's a kernelbase.dll problem, based on the msinfo32 log:

[Windows Error Reporting]

Time Type Details
11/26/2012 10:09 PM Application Error Faulting application name: GTAIV.exe, version:, time stamp: 0x4bd9efbe
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
Exception code: 0xc0000005
Fault offset: 0x00037ba1
Faulting process id: 0x11b4
Faulting application start time: 0x01cdcc220f19436b
Faulting application path: E:\Steam\steamapps\common\Grand Theft Auto IV\GTAIV\GTAIV.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 017b6919-3816-11e2-8fc2-6cf0490221c5

Rockstar advised to take these steps, which I did:

-Run Microsoft's OS "Fix-It" program (Fix Windows system performance problems on slow Windows computers)
-Run a Free Registry cleaner such as: CCleaner - PC Optimization and Cleaning - Free Download
-Re-install the game from a new administrative user (Start > Control Panel > Users).

I've also tried the Vista compatibility mode and running the game as administrator as advised by threads on the Internet.

Unfortunately the problem is still there.

Please help if you can, thank you in advance!

My System SpecsSystem Spec


 GTA IV strange audio problem - no sound except for ingame TV programme

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