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Windows 7: Random computer freezes during game


28 Dec 2012   #1

Windows 7 Ultimate x64
 
 
Random computer freezes during game

Lately,when I play games i can see that bug.
My screen shuts off and computer freezes(I can`t use keyboard(caps lock/ctrl+alt+delete..)or mouse)
I heard the last game sound or something like that
When this arrives,i can`t restart my computer,i have to press the power button.
This problem appeared with the purchase of a computer,from the first day.
Event viewer got only this:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Quote:
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-28T21:54:00.551212300Z

EventRecordID 14451

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer User-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
The previous system shutdown at 11:52:06 PM on ‎12/‎28/‎2012 was unexpected.
Quote:
- Provider

[ Name] EventLog

- EventID 6008

[ Qualifiers] 32768

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-12-28T21:54:08.000000000Z

EventRecordID 14447

Channel System

Computer User-PC

Security


- EventData

11:52:06 PM
‎12/‎28/‎2012


917


DC070C0005001C00170034000600A103DC070C0005001C00150034000600A1033C0000003C00000000000000000000000000 0000000000000100000000000000
CPU - Quad Core i7-3770
MB - Gigabyte GA-H61M-S1
RAM - 8gb Spectek
PSU - FSP Raider 750W
Video - Radeon HD 7870

So,what can i do with this problem?

My System SpecsSystem Spec
.

28 Dec 2012   #2

Win7 Ultimate X64
 
 

Hello Nyafka, Welcome to SF

The first event ID 41 is unexpected shutdown/loss of power probably caused by you manually shutting down the machine
The second ID 6008 is similar, unexpected shutdown but generally is generated by machine so is possible you have a hardware/overheating problem
I would monitor temperatures while gaming to see what temps you hit
My System SpecsSystem Spec
28 Dec 2012   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Pauly View Post
Hello Nyafka, Welcome to SF

The first event ID 41 is unexpected shutdown/loss of power probably caused by you manually shutting down the machine
The second ID 6008 is similar, unexpected shutdown but generally is generated by machine so is possible you have a hardware/overheating problem
I would monitor temperatures while gaming to see what temps you hit

Temperatures while playing
My System SpecsSystem Spec
.


28 Dec 2012   #4

Win7 Ultimate X64
 
 

They look pretty normal
My System SpecsSystem Spec
28 Dec 2012   #5

Windows 7 Ultimate x64
 
 

Going to sleep,i`ll check answers tomorrow
My System SpecsSystem Spec
29 Dec 2012   #6

Windows 7 64bit
 
 

Hi Nyafka,

If the issue commonly occurs during 'game environment', the issue may be related to 'graphics adapter'. The GPU/PSU installed in the system look decent; and are likely to handle the 'game requirements'. However, I still recommend you to review the 'system requirements' of the 'game' that is causing the issue.

If the requirements are being met, you may try re installing the 'Video Drivers'. you may find the following stpes useful:
- Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search programs and files' text box > Tap 'Enter' ('Device Manager' page appears) > Expand 'Display Adapters' > Right click 'AMD Radeon HD' and uninstall > Follow through with the uninstall process and restart the computer
- Click AMD Graphics Drivers & Software
- Select 'Desktop Graphics' > 'Radeon HD Series' > 'Radeon HD 7xxx Series PCIe > Enter the 'Operating System' installed in the computer > Download and install the 'Graphic Drivers' > Restart the PC and recheck performance

Hope this helps. Do reply if you have any further questions. I would be glad to assist.
My System SpecsSystem Spec
29 Dec 2012   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi Nyafka,

If the issue commonly occurs during 'game environment', the issue may be related to 'graphics adapter'. The GPU/PSU installed in the system look decent; and are likely to handle the 'game requirements'. However, I still recommend you to review the 'system requirements' of the 'game' that is causing the issue.

If the requirements are being met, you may try re installing the 'Video Drivers'. you may find the following stpes useful:
- Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search programs and files' text box > Tap 'Enter' ('Device Manager' page appears) > Expand 'Display Adapters' > Right click 'AMD Radeon HD' and uninstall > Follow through with the uninstall process and restart the computer
- Click AMD Graphics Drivers & Software
- Select 'Desktop Graphics' > 'Radeon HD Series' > 'Radeon HD 7xxx Series PCIe > Enter the 'Operating System' installed in the computer > Download and install the 'Graphic Drivers' > Restart the PC and recheck performance

Hope this helps. Do reply if you have any further questions. I would be glad to assist.
Requirements are okay, i play at maximum setting easily.

Reinstalled. Going to try it,hope that everything will be fine Thanks
My System SpecsSystem Spec
29 Dec 2012   #8

Windows 7 Ultimate x64
 
 

After 30 minutes~ of playing that appears again
This is not a video card driver.
Could this be due to audio drivers? Cause they`re not up to date? A conflict?
Got AMD High Definition Audio Device+Realtek High Definition audio device.
My System SpecsSystem Spec
29 Dec 2012   #9

Windows 7 x64 (Ultimate)
 
 

Did you install over the video drivers already installed or did you make a clean install? installing over the old drives is not a good idea.

Also, whenever I have that problem, I also do the same with my audio drivers, can't be 100% sure or even tell if you if this makes logic sense, I only know it seems to work for me
My System SpecsSystem Spec
29 Dec 2012   #10

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by AstaLaVista View Post
Did you install over the video drivers already installed or did you make a clean install? installing over the old drives is not a good idea.

Also, whenever I have that problem, I also do the same with my audio drivers, can't be 100% sure or even tell if you if this makes logic sense, I only know it seems to work for me
Yea,i first made clean install.
So,audio drivers can make this issue?
Okay,going to test it,thanks
My System SpecsSystem Spec
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