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Windows 7: Displays shut off during gaming.

12 Feb 2013   #21

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by HAVOC View Post
Played some more of Dishonored. Still fine. Going to try some Skyrim later.
I doubt it's a game issue. It really sounds more like a overheating GPU. Also be aware that Skyrim was updated recently with a newer hi-res texture pack, about 4.7 gigs. Anyway what that means to you is if you're running the game in DX11 mode, and you have a weak/faulty card, that texture pack could be pushing the card a bit harder, and if it's already weak or faulty, it could be pushing it over the edge.

Since Dishonored isn't a DX11 game (itís DX9), or isnít using any hi-res textures, it could be why you don't see the issues seen with Skyrim. In other words Dishonored isnít as graphically intensive as Skyrim, your video card isnít running as hard as it would with SkyrimÖ even without the texture pack.

Anyway one thing to listen for, and take note of, is fan noise, if you hear the GPU fan suddenly ramp up, or get louder and stay that way, it's a sure sign the card is starting to overheat.

The other could be a power supply thatís starting to go, again, Skyrim is a very CPU, and GPU intense game, and will task a system. If you have faulty components, Skyrim will probably push them over the edge.

That said, itís not unusual for Skyrim to cause BSODís, I got one shortly after I got the game. First time I ever got a BSOD from game. Anyway it turned out to be an unstable overclock.

The other unfortunate issue with Skyrim IS the unexplained CTDís (Crash To Desktop). Iíve gotten and still get them occasionally. Unfortunately itís an issue you have to live with when playing Skyrim as Bethesda STILL hasnít fixed the issue after all the patches released.

Despite the above statement, I still feel like your issue is more hardware than game issue, and I would start looking at the video card first.

Good luck.
Which you may have noticed sygnus I have been saying for some time now

Havoc mate I think you are going to have to strip down those cards mate if only to shut me up

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12 Feb 2013   #22

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Which you may have noticed sygnus I have been saying for some time now
Yeah but you didn't elaborate
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12 Feb 2013   #23

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by ICit2lol View Post
Which you may have noticed sygnus I have been saying for some time now
Yeah but you didn't elaborate
Yes sygnus look mate I don't want to argue the toss but in posts #4,6 11, 13, 15 I had the impression that Havoc was quite happy with what I meant I didn't go into great detail as a) I have never worked on those particular cards and b) Havoc seems to know just what to do with the cards.

No hard feelings and I certainly don't want to fall out with anyone except fools which I hasten to add I know you are not mate but if if Havoc had been a newbie I would explained that process in far greater detail
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.


12 Feb 2013   #24

Windows 8.1 Pro
 
 

I wrote an elaborate answer to a question. I wasn't trying to step on anyone's toes. To be honest, I never really read any of the responses. If it's been covered, cool, if not, what's the harm?

Like you, I was trying to help a fellow gamer. I'm sorry if you feel I stepped on your toes, it wasn't my intention.

Peace
My System SpecsSystem Spec
12 Feb 2013   #25

Windows 7 Professional 64bit
 
 

Thankgs guys, I really appreciate the help. I did think at first the card was overheating when I realized that my top two case fans were off and the temps that were shown on Precision X. I was wondering why I had so many crashes to desktop and failure to load, I guess all of my save games have been corrupted. I started a new game (after a reinstall of Skyrim) and the same issues as before reappeared (Left and Center displays loosing signal). I never heard the fan get loud. The only time I really heard the fan is when I manually set it to 80%.

So today I will be pulling both cards out and redoing the TIM on them while paying special attention to the #1 card. I hope I don't have a damaged card. I checked on EVGA's website and I have a limited lifetime warranty on both cards.

Is there any particular spot I should be looking at for damage?
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12 Feb 2013   #26

Windows 7 Professional 64bit
 
 

Small update:
Before pulling the cards I wanted to run some benchmarks. With Furmark I wasn't concerned with FPS but I did notice that the temp on card #1 rose very fast. I tried 3D Mark 11, and the left and center displays lost signal just like what happens when playing Skyrim.
My System SpecsSystem Spec
12 Feb 2013   #27

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Quote   Quote: Originally Posted by HAVOC View Post
Small update:
Before pulling the cards I wanted to run some benchmarks. With Furmark I wasn't concerned with FPS but I did notice that the temp on card #1 rose very fast. I tried 3D Mark 11, and the left and center displays lost signal just like what happens when playing Skyrim.
Well I stand to be corrected but if the temp is rising very fast then either the fan is kaput or the thermal needs replacing. Maybe the card is dying as I am not aware of any temp sensing on those device except for the chip itself as do the CPU's sense temp and adjust the fan settings to suit.
Havoc mate I think it is time that card was had a thorough look at, from experience with some card fans they do by the cards very function spin at some very high rates and expose them to more than usual rates of wear. Now generally speaking most of the cards have got good quality and types of bearings in them but it doesn't mean that they will all wear at the same rate.

So if you just gently hold the fan by the sides and try and "rock" the fan from side to side there should be no movement at all and the fan should spin effortlessly by flicking it with your finger. If there is any side to side movement the bearing is shot and if it has any resistance at all to spinning then the bearing has dried or is drying out. Now the latter is reasonably easy to fix on most occasions but the sideways movement mate it has to be replaced. As I ma not familiar with that brand or model I don't know how you would go about replacing the fan.

If the fan is ok then the thermal is next on the list of checks I would replace it whatever the condition and do that using a proprietary cleaning system like the Arctic clean system Arctic Silver Arcticlean Thermal material Remover & Surface Purifier ACN-60ML (2-PC-SET) - OEM - Newegg.com followed by the Arctic Silver 5 Arctic Silver 5 High-Density Polysynthetic Silver Thermal Compound AS5-3.5G - OEM - Newegg.com
Plus clean any dust out and do that with a hogs hair brush - those el cheapo kids paint brushes are ideal to prevent any static building up.

Sygnus no I didn't take offence at all and I know you were only helping out and I appreciate it when someone chips in and no I ma not a gamer I don't have the time to be honest.
My System SpecsSystem Spec
12 Feb 2013   #28

Windows 7 Professional 64bit
 
 

Update #2:
I have the card apart. The fan spins freely and there is no side to side movement. I cleaned the GPU using ArtiClean 1 and 2 (that took a while), I also cleaned all the dust with a can of compressed air. I had a backplate installed and that will go back on along with a high-flow bracket that I have but never installed.

There was a slight smell when I popped the heatsink off the GPU, I don't know if it was a burnt smell or just the smell of the TIM. Here is a pic of the GPU after cleaning it, it doesn't look burnt and neither does any part on the card itself. It looks to be stained from the IC Diamond I had applied when I installed the backplate.


I'm going to pull the other card apart and see if the GPU's have the same staining.
My System SpecsSystem Spec
12 Feb 2013   #29

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by HAVOC View Post
Small update:
Before pulling the cards I wanted to run some benchmarks. With Furmark I wasn't concerned with FPS but I did notice that the temp on card #1 rose very fast. I tried 3D Mark 11, and the left and center displays lost signal just like what happens when playing Skyrim.
This confirms my suspicion that the card (or one of the cards) is going bad. As icit2lol said you could check the fans, also re-apply some thermo paste, but if those don't solve the problem, than you may need to replace the card. However, before replacing the card(s) make sure you...

1- Update the drivers
2- Re-seat the cards
3- Check fans and/or re-apply thermo compound

You should also isolate cards by removing one and letting the system run with one card. If the monitors don't go out, or you don't have any other issues swap cards. If either card gives you an issue, and you've done the above, than you can be pretty sure that card is bad or is going bad.

If you don't notice an issue immediately, try to stay in isolated mode a few days and see what happens.

And, yes, do make sure your system is properly being cooled, and that ALL the system fans are working. Actually that should be the first thing you do before anything else.

My two cents.
My System SpecsSystem Spec
12 Feb 2013   #30

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8 Pro all 64bit
 
 

Hey Havoc sygnus has said what I would have but I will add this.....

That lined looking surface mate unless I am very much mistaken looks like burn / scorch marks and from what you said about using that IC Diamond makes me think that even more so because diamond is pure carbon as you know and will burn if heated sufficiently enough.

One way to clean that up would be to gently clean it with some fine silver cleaning metal polish but only sufficient to rid the surface of those marks and do that with horizontal strokes NOT circular ones. The heatsink also needs to be thoroughly cleaned and depending on the material do that how you can.
There are other ways to clean but what I have outlined is sufficient at this juncture.

The clean up with the kit and use Arctic Silver 5 for the thermal.

While you have it apart just have a look see if the capacitors and other components look like - caps are notorious for failing and rendering the rest of the circuitry useless or failing to produce the effects required by it's design.
Signs to look for are bulging of the cap ends or actual spillage of the cap electrolyte, any resistors that look as if they have got very hot - they usually lose the colour coding on them, and scorching of the Printed Circuit Board (PCB) itself - that typically has a very hot resinous smell and discolouration and / or blistered appearance.
Check the gold contacts for any tearing etc or no evidence of contact and also check around the six pin power lead connection socket. Make sure you check both sides too the side where the solder "tracks" are may reveal some irregularities such as peeling and again scorching that need not necssarily be seen from the component side.
Any concerns post some pics.
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 Displays shut off during gaming.





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