Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Microsoft Diagnostic Tool has Stopped Working (Black Ops 2 Issue)

28 Feb 2013   #1
TouchyFeely

WIN7 64
 
 
Microsoft Diagnostic Tool has Stopped Working (Black Ops 2 Issue)

I have an issue that has been ongoing for about 3 weeks or more. When I start up Black Ops 2 the game locks up immediately and says:

"Call of Duty(R): Black Ops II has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. "
When I click OK on the error message it cycles through a seemingly infinite loop of trying to restart and failing over and over. When I start task manager and select the process and end process tree it pops up an error that reads.


"Unhandled Exception Caught"

I have been lead to believe that it is Direct X causing the issue and so I run DxDiag and when it loads it tells me:

"DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass the Direct3D this time?"

If I select yes it runs fine if I select no DxDiag hangs and crashes. I have attached the screen shots for you. I have uninstalled all the games and STEAM and reinstalled after a reboot. I have updated my video drivers and even rolled back my drivers a few just to see if that had something to do with it. I am at my wits end, please help.

Name:  error1.JPG
Views: 4
Size:  27.7 KB

Name:  error2.JPG
Views: 4
Size:  24.5 KB

-error3.jpg

-directx_bypass.jpg




My System SpecsSystem Spec
.
02 Mar 2013   #2
TouchyFeely

WIN7 64
 
 

Can I please get some assistance?
My System SpecsSystem Spec
24 Mar 2013   #3
TouchyFeely

WIN7 64
 
 

I don't understand why no one is willing to help me. Is anyone willing to give me a hand or what?
My System SpecsSystem Spec
.

24 Mar 2013   #4
Chalky Emultion

 

Quote   Quote: Originally Posted by TouchyFeely View Post
I have an issue that has been ongoing for about 3 weeks or more. When I start up Black Ops 2 the game locks up immediately and says:

"Call of Duty(R): Black Ops II has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. "
When I click OK on the error message it cycles through a seemingly infinite loop of trying to restart and failing over and over. When I start task manager and select the process and end process tree it pops up an error that reads.


"Unhandled Exception Caught"

I have been lead to believe that it is Direct X causing the issue and so I run DxDiag and when it loads it tells me:

"DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass the Direct3D this time?"

If I select yes it runs fine if I select no DxDiag hangs and crashes. I have attached the screen shots for you. I have uninstalled all the games and STEAM and reinstalled after a reboot. I have updated my video drivers and even rolled back my drivers a few just to see if that had something to do with it. I am at my wits end, please help.

Attachment 257467

Attachment 257468

Attachment 257469

Attachment 257470
Quote   Quote: Originally Posted by TouchyFeely View Post
Can I please get some assistance?
Quote   Quote: Originally Posted by TouchyFeely View Post
I don't understand why no one is willing to help me. Is anyone willing to give me a hand or what?
Update your video drivers to legacy Catalyst 13.1 and your sound drivers.
Open Steam, go to "all games", right click to Black Ops 2, go to properties, then open the "local files" tab, and click on "verify game cache".

If the problem persist, uninstall Black Ops 2 (and steam) and reinstall it.

I suggest you to upgrade your graphics card because the Radeon HD 4000 series are no longer supported by AMD and they only supports DirectX 10.1.
I'm running a GeForce GTS 450 1GB GDDR5 in my backup rig and Black Ops 2 runs fine at high settings...Better than my old Radeon HD 4870 X2.
My System SpecsSystem Spec
Reply

 Microsoft Diagnostic Tool has Stopped Working (Black Ops 2 Issue)




Thread Tools




Similar help and support threads
Thread Forum
Microsoft Outlook has stopped working.
I've been using the same outlook 2010 for over a year now, with no problems.. 2 days ago I started getting 'Microsoft Outlook has stopped working' messages. The message pops up every time after about 30 seconds from starting Outlook. I'm not particularly computer savvy, so forgive any...
Microsoft Office
IE10 (Program stopped responding) + SF Diagnostic Tool Doesn't work!
Hi! I'm having a problem with a laptop (DELL Vostro 1510 - Windows 7 Professional 32bit) The computer was infected by a Rogue like a year ago, I took it to a computer repair shop, and fixed it. Few months later I started having issues with IE, works fine for an hour or two, and then (The program...
General Discussion
microsoft genuine advantage diagnostic tool report
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE22 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-YG69F-9M66D-PMJBM Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=...
Windows Updates & Activation
Microsoft Movie Maker Tool bar not working
In movie maker under edit some features will not let me select them such as split and trim. When I click on them they do not work. They are shaded out as to show they are not available. I do not know why. Am I doing something wrong. I already imported my pictures.
Music, Pictures & Video
Please help me with Microsoft word has stopped working issue
Sometime, When i use microsoft office (power point, MS word) there is a issue "Microsoft word has stopped working", I tried to exit MS office and reopen, but this issue still come back, after that other issue are arised (example: Windows explorer has stopped working, microsoft powerpoint has...
Microsoft Office
directx Diagnostics tool stopped working?
When I try to go to run and type dxdiag.exe Is tells me this. Also I have been trying to get a game to work. On my PC it will not work. I have been talking to EA sports about it for 4 days now. This is the only other thing they have told me to try was update direct x Now I did and it is doing this...
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App