Screen goes black when playing a game

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  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    Screen goes black when playing a game


    For the last few weeks I'm encountering a serious problem. When I play a game after 10 minutes all the way to several hours (It is definitely getting more frequent) my screen turns black (I can still hear sounds, I can still speak on Skype etc.).

    But the computer is completely locked - I can't ctrl-alt-del or alt-tab. The only thing I can do is hard shutdown (by holding down the power button)

    The games I play aren't even that requiring (Dota 2, Magic 2014...)

    Here are my computer specs:

    Laptop - Packard Bell iPower GX


    OS: Windows 7 Ultimate 64
    Proc: Intel(R) Core(TM)2 Quad CPU Q9000 2.00GHz
    RAM: 4,0 GB
    GPU: GeForce 9800M GTS (1GB)

    Thank for your help!
    Lukas
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Lucas mate while it is running do these for starters.


    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html
    then these and delete any rubbish


    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/

    download from bleeping computer
    It could be your screen may be going south though - if the machine has some age on it.
    PS Sorry forgot maybe the GPU too
      My Computer


  3. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #3

    Actually while I am thinking of it if it is an older machine run Speccy and send us the temps showing.

    Speccy - Download
      My Computer


  4. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Here are the temps from Speccy


    Screen goes black when playing a game-speccy.jpg

    I'm currently running the steps u posted above
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    finished all the steps above, without detecting any errors on the disk.

    The malware and adwcleaner found a couple of objects which I cleansed.

    The black screen is still happening.
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Lukas sorry mate but this might e a monitor / screen problem itself how old is the machine?
      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    The machine is 2,5 years old. Could it be screen problem, even though it doest only while playing games ? I never encountered the black screen problem while using the computer for other purposes.
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #8

    Hm Goro mate I don't know if you are able to (no offence) to do jobs on the machine but you could try reseating the RAM sticks hard drive and any of the small cables to the screen. You will find how to do this in this ref reference http://www.manualslib.com/manual/540400/Packard-Bell-Ipower-Gx.html?page=19#manual you need to be fairly gentle checking the small ribbon cables to the screen. It looks harder than it really is always the first time takes a while but you can save many dollars on the shop fix.
    TIP I always spread out and duct tape a large white bath towel to the surface you are working on to save the small screws you need to remove certain panels etc skidding off onto the floor to be lost forever should you drop one after taking it out, Also keep a few small plastic pots for the different sized screws and the order that they came out in - I attach small magnets underneath to prevent spilling them if the container is knocked over.

    try this first though it does take a bit of time but maybe a problem and at least it eliminates another cause.

    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthisone you will need to make a bootable disk set the BIOS to optical (or USB ifpreferred) boot the machine and let it run for at LEAST 8 passes unless theerrors come up straight away. Takes fair time to complete and some leave itrunning overnight.
    Maybe you should have a close look at the power supply (adaptor) too.




    Oops sorry meant to say while the RAM sticks are out try cleaning the slots see here-
    Now as for the slots to clean them use a strip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them offhold a piece of thin lint free cloth over the end dab on some form of alcohol - iso propyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.
    This can also be done for the GPU slot/s.
    Attached Thumbnails Attached Thumbnails Screen goes black when playing a game-stick-cleaner.png  
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    Goro said:
    Laptop - Packard Bell iPower GX
    Looking into this model it looks like it shipped with Vista installed, have you installed a new operating system?
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    Yep and more to the point I think Gav is whether the drive was wiped before the 7 installed - something I do but I am pedantic about that sort of thing. Could be some remnants of the Vista are interfering with the install what do you reckon?

    FWIW a new drive and the OS medium that Goro would sort that out anyway eh?
      My Computer


 
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