APPCRASH KERNELBASE.DLL on Mass Effect 3


  1. paulpingol21
    Posts : 6
    Windows 7 Home Premium 64bit
       New #1

    APPCRASH KERNELBASE.DLL on Mass Effect 3


    Guys,so I'm playing Mass Effect Trilogy for some time now and I'm experiencing "appcrash" while checking Liara's intel terminal (some kinda pc to upgrade weapon)..

    This is the code for appcrash..

    Problem Event Name: APPCRASH
    Application Name: MassEffect3.exe
    Application Version: 1.0.5427.1
    Application Timestamp: 4f28564a
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.17651
    Fault Module Timestamp: 4e211319
    Exception Code: e06d7363
    Exception Offset: 0000b9bc
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 13321
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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  3. ShamrockRig
    Posts : 1,413
    Windows 7 Home Premium 64Bit
       New #2

    I guess you have answered it yourself. User Profile corruption.
    Log in as a different User. rename the problem profile. Log in as the original user again. A new profile will get created. If the crash is gone, copy your over your user data from the corrupted one.
    If it does not solve the issue. Repeat steps with default folder too. This is the template profile, when creating new profiles.


    I took this from the MS forums. Does it happen with other programs as well?
    Hope i helped,
    Cheers
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  4. paulpingol21
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Not at all. Mainly on this game only. I have other games and it runs smoothly.. Sorry, I'm not that techy, what do you mean by your answer? Create another profile? What will happen to my installed programs and files?
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