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Windows 7: APPCRASH KERNELBASE.DLL on Mass Effect 3

16 Dec 2013   #1

Windows 7 Home Premium 64bit

Guys,so I'm playing Mass Effect Trilogy for some time now and I'm experiencing "appcrash" while checking Liara's intel terminal (some kinda pc to upgrade weapon)..

This is the code for appcrash..

Problem Event Name: APPCRASH
Application Name: MassEffect3.exe
Application Version: 1.0.5427.1
Application Timestamp: 4f28564a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: e06d7363
Exception Offset: 0000b9bc
OS Version: 6.1.7601.
Locale ID: 13321
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

My System SpecsSystem Spec

16 Dec 2013   #2

Windows 7 Home Premium 64Bit

I guess you have answered it yourself. User Profile corruption.
Log in as a different User. rename the problem profile. Log in as the original user again. A new profile will get created. If the crash is gone, copy your over your user data from the corrupted one.
If it does not solve the issue. Repeat steps with default folder too. This is the template profile, when creating new profiles.

I took this from the MS forums. Does it happen with other programs as well?
Hope i helped,
My System SpecsSystem Spec
16 Dec 2013   #3

Windows 7 Home Premium 64bit

Not at all. Mainly on this game only. I have other games and it runs smoothly.. Sorry, I'm not that techy, what do you mean by your answer? Create another profile? What will happen to my installed programs and files?
My System SpecsSystem Spec



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