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Windows 7: Multiple games crashing at logo screen

15 Jun 2014   #1
Blees

Windows 7 Pro x64 SP1
 
 
Multiple games crashing at logo screen

So far, my list of crashing games includes:
Portal 2, Half-Life 2, HL2 Episodes 1 and 2, Left 4 Dead 2, Team Fortress 2, Skyrim, Oblivion, Fallout: New Vegas, and Metro 2033. (Portal 1 and Far Cry 3 don't crash.)
I've worked with Bethesda's customer support to try and resolve the Skyrim issue. I've tried:
Running as Administrator
Running in Compatability Mode
Running with Selective Startup
Verifying Game Cache in Steam
Uninstalling and re-installing the game
Rolling back graphics drivers
Uninstalling and re-installing graphics drivers
Buying a new graphics card

While reading some other threads about strange and multiple game crashes, someone mentioned looking at Event Viewer. If you like, I can post my events, but it looks like some of the crashes (maybe all) are throwing this error:
The Intel(R) HD Graphics Control Panel Service service terminated with the following error:
%%-2147467259
Since I am using an NVidia card (first a GTX 660 Ti, now a GTX 770), the Intel HD Graphics shouldn't be coming into it, I think.

I noticed the Skyrim problem about 3 weeks ago, but it may have been going on longer. I can attest that every one of these games has worked on my system previously.


My System SpecsSystem Spec
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15 Jun 2014   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums Blees. Almost all searches for your error lead to threads on malware forums. Let's start with some scans just to be sure. I'd d/l the free Malwarebytes if you don't have it already

Malwarebytes | Free Anti-Malware Detection & Removal Software

Do not choose the free trial of Premium. Run a complete Threat Scan post results here

Also, d/l AdwCleaner

AdwCleaner Download

Choose the Download Now @BleepingComputer link

How To Use AdwCleaner [Manual]

Again, post the log here.

If these scans come up clean, we'd take another path. If they find items, we'd pursue that avenue. A Guy
My System SpecsSystem Spec
15 Jun 2014   #3
Blees

Windows 7 Pro x64 SP1
 
 

Malwarebytes Anti-Malware
Malwarebytes | Free Anti-Malware & Internet Security Software

Scan Date: 6/15/2014
Scan Time: 8:01:01 AM
Logfile: malwarebytes.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.06.15.02
Rootkit Database: v2014.06.02.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: BisselBox

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 289396
Time Elapsed: 4 min, 59 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.Linkury.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{BC0BF363-63AB-4FF7-8EF1-AE0D7F711B24}, , [b10ddf99116af1457f4a8224d9298f71],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 4
PUP.Optional.MultiPlug.A, C:\$Recycle.Bin\S-1-5-21-271821404-2781116903-2202626412-1001\$R7T5JJR\J2RWgokbGL.dll, , [5866bbbd5427ea4c7de9b39ae51ce917],
PUP.Optional.MultiPlug.A, C:\$Recycle.Bin\S-1-5-21-271821404-2781116903-2202626412-1001\$R07ZP37\I7LBDNtH.dll, , [c0fe9adeec8f2b0b91d52f1eb1506997],
PUP.Optional.Amonetize, C:\Users\BisselBox\AppData\Local\Temp\Launcher__5640_il3930.exe, , [239b1c5c56251f17048878018081ac54],
PUP.Optional.Perion.A, C:\Windows\SysWOW64\ARFC\wrtc.exe, , [922cd4a493e8c76ff113c3ebfb0743bd],

Physical Sectors: 0
(No malicious items detected)


(end)
My System SpecsSystem Spec
.


15 Jun 2014   #4
Blees

Windows 7 Pro x64 SP1
 
 

# AdwCleaner v3.212 - Report created 15/06/2014 at 08:08:13
# Updated 05/06/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : BisselBox - BISSELBOX-PC
# Running from : C:\Users\BisselBox\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\WinFilter
Folder Deleted : C:\ProgramData\WinterSoft
Folder Deleted : C:\ProgramData\50CoUpons
Folder Deleted : C:\ProgramData\DownloaD keepeer
Folder Deleted : C:\ProgramData\EnjoyCoupon
Folder Deleted : C:\ProgramData\SaaveoLots
Folder Deleted : C:\ProgramData\surff And kEep
Folder Deleted : C:\ProgramData\UTubeRAdBlocker
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Leap Motion
Folder Deleted : C:\Program Files (x86)\ss helper
Folder Deleted : C:\Program Files (x86)\Leap Motion
Folder Deleted : C:\Windows\SysWOW64\ARFC
Folder Deleted : C:\Windows\SysWOW64\jmdp
Folder Deleted : C:\Windows\SysWOW64\WNLT
Folder Deleted : C:\Windows\System32\ljkb
Folder Deleted : C:\Users\BisselBox\AppData\Local\apn
Folder Deleted : C:\Users\BisselBox\AppData\LocalLow\SweetIM
Folder Deleted : C:\Users\BisselBox\AppData\Roaming\Leap Motion
File Deleted : C:\END
File Deleted : C:\Windows\System32\ImhxxpComm.dll
File Deleted : C:\Users\BISSEL~1\AppData\Local\Temp\Uninstall.exe
File Deleted : C:\Users\BISSEL~1\AppData\Local\Temp\uninstaller.exe
File Deleted : C:\Users\BisselBox\AppData\LocalLow\SkwConfig.bin

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
Value Deleted : [x64] HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
Key Deleted : HKLM\SOFTWARE\Classes\AppID\Extension.DLL
Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar
Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelperApp.exe]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarProxy.dll]
Key Deleted : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5F189DF5-2D05-472B-9091-84D9848AE48B}{3e661da}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B302A1BD-0157-49FA-90F1-4E94F22C7B4B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EEE6C35D-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{68BA25BE-3436-859B-E3E8-18285B0729BA}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9BFFA323-7E4F-6B0C-1452-35B374BDE6D3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110211621178}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220222622278}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255625578}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266626678}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEE6C35E-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEE6C35F-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440244624478}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{68BA25BE-3436-859B-E3E8-18285B0729BA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211621178}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{68BA25BE-3436-859B-E3E8-18285B0729BA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211621178}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{68BA25BE-3436-859B-E3E8-18285B0729BA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9BFFA323-7E4F-6B0C-1452-35B374BDE6D3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110211621178}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EEE6C35B-6118-11DC-9C72-001320C79847}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{68BA25BE-3436-859B-E3E8-18285B0729BA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{9BFFA323-7E4F-6B0C-1452-35B374BDE6D3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255625578}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266626678}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Deleted : HKLM\Software\{77D46E27-0E41-4478-87A6-AABE6FBCF252}
Key Deleted : HKLM\Software\SP Global
Key Deleted : HKLM\Software\SProtector
Key Deleted : HKLM\Software\WNLT
Key Deleted : HKLM\Software\Leap Motion
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD85D6BF-4787-4A93-99A5-3F0CF0AE8834}
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~3\WINFIL~1\WINFIL~2.DLL

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17126


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\BisselBox\AppData\Roaming\Mozilla\Firefox\Profiles\ssa5bpbi.default-1400021020387\prefs.js ]


-\\ Google Chrome v33.0.1750.146

[ File : C:\Users\BisselBox\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [9278 octets] - [15/06/2014 08:01:32]
AdwCleaner[S0].txt - [8498 octets] - [15/06/2014 08:08:13]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [8558 octets] ##########
My System SpecsSystem Spec
15 Jun 2014   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

The Malwarebytes log doesn't look too bad, some PUPs (Potentially unwanted programs) you can do some google searching on, but doesn't appear bad on the surface. AdwCleaner found a load of stuff that also appears somewhat minor. I take it the original problem was not corrected? A Guy
My System SpecsSystem Spec
15 Jun 2014   #6
Blees

Windows 7 Pro x64 SP1
 
 

Correct. Some of the stuff Adwcleaner found was legit software that I haven't used for a while. Also, one of the things it found (WinFilter) has been throwing errors in Error Viewer.
My System SpecsSystem Spec
15 Jun 2014   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I'll see if any of our hardware experts have any ideas for you. A Guy
My System SpecsSystem Spec
15 Jun 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by Blees View Post
I can attest that every one of these games has worked on my system previously.
That indicates something's changed in your setup. Did all the games start crashing at the same time or did it happen over a period of time?

What PSU do you have? It would be helpful if you could flesh out your system specs.

Open Device Manger and expand Display Adapters. What shows in there?

Check in the BIOS to see if the iGPU is enabled or disabled.

Download the tool linked below, run it and upload the logs so we can have a look at what's going on driver wise.

My System SpecsSystem Spec
15 Jun 2014   #9
MrNeeds

Windows 7 Ultimate x64 SP1
 
 

just going to throw this out there, have you disabled your onboard GPU within the BIOS? sounds to me like it's running in hybrid/discrete mode
My System SpecsSystem Spec
15 Jun 2014   #10
Blees

Windows 7 Pro x64 SP1
 
 

I unfortunately didn't play the games all enough to notice a shift. I was playing Team Fortress 2 less than a month ago, and I honestly never loaded any of the other games until I tried Skyrim 2 weeks ago.
My PSU is a Corsair GS700.

Other system specs:
Processor:Intel i7-3770K
RAM: 32GB Intel
Motherboard: DZ77GA-70K
SSD: Samsung SSD 840 EVO 500GB ATA Device
HDD: ST2000DM001-1CH164 ATA Device
Graphics: ST2000DM001-1CH164 ATA Device
OS: Microsoft Windows 7 Professional 64-bit SP1

In my Display Adapters, I only have the Geforce GTX 770.
I was pretty sure I had disabled the onboard GPU, but I will try again.
The logs are attached.

Edit:
Aha! Brain now working. I installed the SSD fairly recently (upgrading from a Intel 120GB). Not all the games are loaded on that drive, but is it possible some files didn't get cloned onto the new drive properly, and if so, how would I fix that?


Attached Files
File Type: zip BISSELBOX-PC-Sun_06_15_2014_203648_33.zip (1.36 MB, 1 views)
My System SpecsSystem Spec
Reply

 Multiple games crashing at logo screen




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