How did you determine it's a Windows problem?
And have you looked to the Steam forums to see what they're saying about the issue?
Also, check this link for troubleshooting Steam games - Steam Support (also in my guide, step 11)
Let us know.
You mind telling us what the problem is, or does he not know? Seems to me we're just going through a bunch of guessing games where we have to extract information on every post. Sorry.
Good luck.
Yep you are correct sygnus21. It's the tail chasing the dog syndrome.
JustCall I think I understand better now. You just got the computer from a friend with little information except your friend thinks it's a Windows problem.
Lets start with the basics.
Do this tutorial by Brink and lets see if Microsoft still loves you.
Windows Genuine and Activation Issue Posting Instructions
Once that passes muster then we can go to the next steps.
To find and repair a problem one must go step at a time.
Take a look at my System Specs. Lower left corner of this post. You will see a lot of information.
See if you could fill in your specs a little more completely so we know what we are working with.
This little free program should show you a lot about your system.
https://www.piriform.com/speccy
I did the MGADIAG thing, here it is:
Thanks, JustCallCode:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-WTP94-M7X7M-CYJ2P Windows Product Key Hash: QjyghpEaQ0G0paJJWPogf06VoRM= Windows Product ID: 00371-OEM-9083125-05191 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {7CDC46FD-B6E4-452F-BECF-E9A81E8D6674}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office XP Professional - 100 Genuine Microsoft Publisher 2002 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{7CDC46FD-B6E4-452F-BECF-E9A81E8D6674}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CYJ2P</PKey><PID>00371-OEM-9083125-05191</PID><PIDType>3</PIDType><SID>S-1-5-21-1825004181-2329146031-3945818848</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.19</Version><SMBIOSVersion major="2" minor="5"/><Date>20090616000000.000000+000</Date></BIOS><HWID>50273F07018400F8</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110413-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>112982CEEF62C72</Val><Hash>AftoqeqOUEWPKgCenBPdTdXEz24=</Hash><Pid>54511-OEM-1793087-13497</Pid><PidType>4</PidType></Product><Product GUID="{91190413-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>7F396846F00DAD2</Val><Hash>xBNsL3UX2khpPx/0UCvF4GeYGrA=</Hash><Pid>54787-OEM-1693117-63497</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Versie van Software Licensing-service: 6.1.7601.17514 Naam: Windows(R) 7, Professional edition Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activerings-id: e120e868-3df2-464a-95a0-b52fa5ada4bf Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f Uitgebreide PID: 00371-00180-831-205191-02-1033-7601.0000-2242014 Installatie-id008162016734961782176412859080150555461634659533793306 URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338 URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339 URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341 URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340 Gedeeltelijke productcode: CYJ2P Licentiestatus: licentie Resterend aantal nieuwe Windows-activeringen: 2 Vertrouwde tijd: 27-8-2014 15:06:58 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 8:15:2014 03:50 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OAAAAAEABAABAAEAAAADAAAAAwABAAEA6GHqaRAfFAP2M8jrbOZk99DV9C2UMJvC0HKheqcnRso= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC COMPAQ EAGLLAKE FACP COMPAQ EAGLLAKE HPET COMPAQ EAGLLAKE MCFG COMPAQ EAGLLAKE ASF! COMPAQ EAGLLAKE TCPA COMPAQ EAGLLAKE SLIC HPQOEM SLIC-BPC DMAR COMPAQ EAGLLAKE
And i updated my system specs
Last edited by JustCall; 27 Aug 2014 at 08:19. Reason: Updated Specs
Thank you for updating your system specs. When you get time could you also put your security programs and what power supply you have?
While we are waiting for a expert to look at the log, could you put in a post what Tuneup, Cleanup, Speedup, ect programs you use?
Information like this can be very helpful.
I have requested for some help with the log. Just hang in their.
I do not have any PC Tuner things, besides DriverMAX.
Do i need to install one?
And i don`t have time to check my power supply now...
That will be updated soon.
Thanks, JustCall
No you don't need a Tuneup program and no you don't want one unless you would like more computer problems.
I have never used DriveMax.
Windows 7 is pretty much driver complete. Most report that they have problems with most of these driver programs.
No hurry on the power supply. Just when you can.
It's important to know this information. The power supply is the most important part in the computer. Nothing works as it should unless the power supply works as it should.
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