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Windows 7: MSi laptop crashes without BSOD, please advise

25 Mar 2015   #1
LittleTris

Windows 7 Home Premium 64 bit
 
 
MSi laptop crashes without BSOD, please advise

Hi guys, my MSi GT780 DXR laptop keeps crashing (turning itself totally off, without even showing BSOD) Often this happens when I am playing Warcraft, but I think it also once happened when I was simply browsing the net. It restarts itself within a few seconds and no error messages are displayed. It can crash several times a day, or let me play Warcraft for hours without crashing - very unpredictable

I have tried to find dump files to paste here, but I can't find any (I can't even find the folder they are supposed to be in). I read the info about what to do before posting however, and here is the file with information about my computer attached.

Any advice would be very much appreciated - many thanks.

Please see further information below about:
a) my laptop specs
b) start up and recovery settings
c) Performance options settings (originally the paging file was about 8000 MB so after reading advice on forums I made it bigger to 13000 MB)
d) The information I received when I ran DumpConfigurator.hda. One thing I am not sure about is that it says I do not have admin permissions, I clicked to Elevate this HTA but it only seems to elevate me for that login, and I'm afraid if I change it permanently I am putting my laptop at risk - is that right?).

a)


b)


c)


d)





Attached Files
File Type: zip CLAIRE-MSI-25_03_2015_200740_30.zip (1.71 MB, 2 views)
My System SpecsSystem Spec
.
02 Apr 2015   #2
LittleTris

Windows 7 Home Premium 64 bit
 
 

Just an update for the benefit of anyone who has the same problem in the future, we noticed that very occasionally when the laptop crashed the screen pixelated for a second before the crash. We replaced the graphics card with one we bought from ebay (exactly the same spec) for about 100 and haven't had a crash since. Therefore it seems the graphics card was broken. Try this if you have the same problem as I did.
My System SpecsSystem Spec
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 MSi laptop crashes without BSOD, please advise




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