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Windows 7: Battlefield 4/nvlddmkm crash 'GetDeviceRemovedReason'

28 Jun 2015   #1
MadSupra354

 
Battlefield 4/nvlddmkm crash 'GetDeviceRemovedReason'

For a little while now, I've been getting this crash.
Battlefield 4/nvlddmkm crash 'GetDeviceRemovedReason'-untitled-1.png

It doesn't seem to be subjective to the nvidia driver, since I've just updated it and the issue persists, but it always happens whenever the GPU reaches 100% usage. The driver will crash (sometimes more than once) at that point, and, if it's bad enough, I'll have to CTRL+ALT+Delete to close the game.

I've not experienced this enough to be sure, but after this crash, a restart is required if I want to play the game again. Otherwise, the game will hardly launch before the same crash occurs.

This only happens on Battlefield 4; other intensive games like GTA 5, while I've not seen it push 100%, have not caused crashes.

The card I have is a reference design I got from an EVGA RMA, don't think it's new. These crashes started happening after a particularly lengthy session on Battlefield 4.




My System SpecsSystem Spec
.
28 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Some regular troubleshooting steps:
- Run in cmd: sfc /scannow
If you get any corrupted but not fixed warnings, then run in cmd:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
and attach the sfcdetails.txt

- Try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

- Clean reinstall NVidia drivers with only Graphics Drivers and PhysX.
Quote:
Graphic Card Driver Clean Installation (Belongs to MistUnleashed):
1.Run the Guru3D Display Driver Removal Tool: Display Driver Uninstaller Download version 15.3.0.0 Display Driver Uninstaller Download version 15.3.0.2
2.Download CCleaner here (CCleaner - Download) and run both the Cleaner and the Registry Cleaner to remove left-over keys.
3.Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover Nvidia files.
4.Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
5.Restart Computer.
6.After restart go to: Drivers - Download NVIDIA Drivers and install the latest Nvidia Package (Including the 3D Vision Drivers - Install it all). Drivers - Download NVIDIA Drivers
7.Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
8.Run CCleaner again (as instructed in Step 2).
9.Restart Computer.
- Update other drivers if possible.

- Re-download BF4.
My System SpecsSystem Spec
28 Jun 2015   #3
MadSupra354

 

Quote   Quote: Originally Posted by GokAy View Post
If you get any corrupted but not fixed warnings, then run in cmd:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
and attach the sfcdetails.txt
Had to Google that command to do it correctly, but it's attached.


Attached Files
File Type: txt sfcdetails.txt (71.9 KB, 3 views)
My System SpecsSystem Spec
.

28 Jun 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try running cmd as admin (Start Menu search box -write "cmd", right click when it shows and "run as administrator").
My System SpecsSystem Spec
28 Jun 2015   #5
MadSupra354

 

Updated the post - it's attached.
My System SpecsSystem Spec
28 Jun 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

utc.app.json and telemetry.ASM-WindowsDefault.json are false corruption flags, known issue, they are not corrupted. If you still want to get rid of the warning, uninstall KB3068708 and KB3022345 (if still shows in Installed Windows Updates).

Code:
2015-06-28 11:06:46, Info                  CSI    00000594 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-28 11:06:47, Info                  CSI    00000596 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-28 11:06:47, Info                  CSI    00000597 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
Quote:
  1. Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
  2. Click (or tap) Command Prompt (admin)
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    DISM.exe /Online /Cleanup-image /Restorehealth

    Wait for this to finish before you continue (approximately 15-20 minutes)

    sfc /scannow
    Wait for this to finish before you continue (approximately another 15 minutes)
I see similar issue at the last page of that link above, in case Dism command doesn't work, check that out.
My System SpecsSystem Spec
29 Jun 2015   #7
MadSupra354

 

Ran that command in your quote, however I don't know what it does/if it will resolve this issue. Here are the non-Microsoft services I run.
Battlefield 4/nvlddmkm crash 'GetDeviceRemovedReason'-untitled-1.png
I don't think these are causing the issue. I haven't tried cleaning the graphics drivers yet, however.


My System SpecsSystem Spec
29 Jun 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

Well run another sfc /scannow (unless you have already done after dism command) to see if corruption is fixed. It may or may not be related.
My System SpecsSystem Spec
29 Jun 2015   #9
MadSupra354

 

There are still errors from the second scan.


Attached Files
File Type: txt sfcdetails.txt (70.0 KB, 0 views)
My System SpecsSystem Spec
01 Jul 2015   #10
MadSupra354

 

I believe reinstalling the driver has worked! So far I haven't received any crashes and I've seen it max load in-game.
My System SpecsSystem Spec
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 Battlefield 4/nvlddmkm crash 'GetDeviceRemovedReason'




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