Cannot open/install sims 3

Right yesterday i bought this game & since then i have been trying to solve this problem, i got home put the game into my laptop (2 week old dell inspiron with windows 7) & the usual window didn't pop up like it has with all of the other disks i have put in my laptop (including other dvd's). I then went in to open it manually but it is not recognising a disk. Firstly i know it is not that there is a problem with my laptop as all other disks work on it & secondly it cannot be the actual disc & i have actaully returned 2 thinking that they were faulty, i am now on my 3rd. I have looked at forum after forum & tried all of the relevent suggestions but i don't seem to be getting anywhere. I am about to throw the lot out of the window , so any help would be much appreciated. sorry if ive rambled

iloveyrmum said:

Right yesterday i bought this game & since then i have been trying to solve this problem, i got home put the game into my laptop (2 week old dell inspiron with windows 7) & the usual window didn't pop up like it has with all of the other disks i have put in my laptop (including other dvd's). I then went in to open it manually but it is not recognising a disk. Firstly i know it is not that there is a problem with my laptop as all other disks work on it & secondly it cannot be the actual disc & i have actaully returned 2 thinking that they were faulty, i am now on my 3rd. I have looked at forum after forum & tried all of the relevent suggestions but i don't seem to be getting anywhere. I am about to throw the lot out of the window , so any help would be much appreciated. sorry if ive rambled

It might be that the disc is seperating, if you look at the underside of the DvD and it lookes like a weird design where there shouldnt be anything your disc is probably seperating my husband says it looks like a ghostly image either way it does not look normal. I purchased the Sims 3 collector's edition from our local Best Buy and had to return 11 of them before I found a good disc. when EA manufactured these games they used very poor quality discs, I even preorded Sims 3: High End Loft Stuff from EA hoping that that would make a difference and it didnt I recieved the disc and it was seperating. We are new to Windows 7 we were having issues getting two games to run, we were able to install but they would not play. Most likely your disc is faulty. Look at the shiny side compared to a disc you know works and see if you notice anything unusaul. I hope this helps. To fix my issue I just upgraded my video drivers, but it doesnt sound like that is your issue. If the disc isnt working and you havent exceeded your warrany time from the store you purchased it from, take it back until you find a disc that works. The Sims 3 is windows 7 compatible.

your welcome... try to call ea there costemer serv is great they gave my wife $50 in sim points and a $20 gift card for her disk problem +-
and they will send you a new disk. sorry for the spelling i have 2 kids cralling on me right now and one is sitting on my head lollk

Hi, I have been having the exact same problem with my dell inspiron and sims 3!!! How did you resolve the problem, what do you recommend I do?

I recommend trying to get your money back and try downloading it legally from a website, they allow you to download a iso which you can burn or mount.

When I try to install the sims 3, it installs a little then an error message pops up. Why does that happen

Im having a problem installing the sims 3 for windows 7. An error message keeps popping up. What do i do?