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Windows 7: DirectX won't install

19 Feb 2010   #1
MindCavity

windows 7
 
 
DirectX won't install

Hello, I just bought this new laptop a week ago and i've been trying to set up a few things but they keep telling me to update DirectX. So when ever I try it comes up with the error;

Internal error occured
Please refer to the DXError.log and DirectX.log in your Windows folder to determine the problem.

And this is what was in the DXError.log;

--------------------
[02/20/10 13:05:40] module: DXWSetup(Feb 4 2010), file: dxwsetup.cpp, line: 219, function: CDXWSetup::InitInstallEngine

Sections are not initialized.

--------------------
[02/20/10 13:05:40] module: DXWSetup(Feb 4 2010), file: psheets.cpp, line: 472, function: PreinstDlgProc

CDXWSetup::InitInstallEngine() failed.


The specs on the laptop are, if that even helps, Intel Core i5 520M 2.40Ghz, 4 GB Ram, Nvidia Gefore GT 230M 1GB and ofcourse Windows 7.


My System SpecsSystem Spec
.

20 Feb 2010   #2
IggyAZ

Windows 7 Ultimate (32 bit)
 
 

Quote   Quote: Originally Posted by MindCavity View Post
Hello, I just bought this new laptop a week ago and i've been trying to set up a few things but they keep telling me to update DirectX. So when ever I try it comes up with the error;

Internal error occured
Please refer to the DXError.log and DirectX.log in your Windows folder to determine the problem.

And this is what was in the DXError.log;

--------------------
[02/20/10 13:05:40] module: DXWSetup(Feb 4 2010), file: dxwsetup.cpp, line: 219, function: CDXWSetup::InitInstallEngine

Sections are not initialized.

--------------------
[02/20/10 13:05:40] module: DXWSetup(Feb 4 2010), file: psheets.cpp, line: 472, function: PreinstDlgProc

CDXWSetup::InitInstallEngine() failed.


The specs on the laptop are, if that even helps, Intel Core i5 520M 2.40Ghz, 4 GB Ram, Nvidia Gefore GT 230M 1GB and ofcourse Windows 7.

Here is one method you can try.





Search for the latest version of DirectX on Microsoft's site.
  1. Click the link in the search results named DirectX End-User Runtime.
  2. Note: Typically, the DirectX End-User Runtime link will be your best option since it only installs the DirectX files you are missing. Some users prefer to download and install the entire DirectX package by choosing the DirectX Redist link.
  3. Note: The DirectX SDK download option is not recommended.
  4. Complete the DirectX installation by following any directions from Microsoft's website or from the DirectX installation program.
  5. Note: The same DirectX download applies to all Windows operating systems - Windows 7, Windows Vista, Windows XP, etc. Whatever files are missing - be them DirectX 11, DirectX 10, DirectX 9, etc. - will be replaced as necessary.
  6. Restart your computer, even if you're not prompted to do so.
  7. After restarting your computer, test to see if updating to the latest version of DirectX corrected the problem you were having.
My System SpecsSystem Spec
20 Feb 2010   #3
MindCavity

windows 7
 
 

The DirectX End-User Runtime is what's giving me that error, I've downloaded 3 or 4 different versions of it and the same thing always happens.

Edit:
Here is the error log from the other file

02/20/10 21:36:03: DXWSetup: ***** DXWSETUP *****
02/20/10 21:36:03: DXWSetup: WinMain()
02/20/10 21:36:03: DXWSetup: IsIA64(): not IA64.
02/20/10 21:36:03: DXWSetup: Unable to get Version on target file C:\Windows\system32\directx\websetup\dsetup.dll
02/20/10 21:36:03: DXWSetup: Installed file C:\Windows\system32\directx\websetup\dsetup.dll
02/20/10 21:36:03: DXWSetup: Unable to get Version on target file C:\Windows\system32\directx\websetup\dsetup32.dll
02/20/10 21:36:03: DXWSetup: Installed file C:\Windows\system32\directx\websetup\dsetup32.dll
02/20/10 21:36:03: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
02/20/10 21:36:03: DXWSetup: DirectX Version: 4.09.00.0904.00
02/20/10 21:36:03: DXWSetup: Setup Version: 4.09.00.0904.00
02/20/10 21:36:03: DXWSetup: A newer version of DirectX have been installed already.
02/20/10 21:36:03: dsetup32: IsWow64(): not Wow64 process.
02/20/10 21:36:06: DXWSetup: CDXWSetup::CDXWSetup()
02/20/10 21:36:06: DXWSetup: CDXWSetup:ownloadDXUpdate()
02/20/10 21:36:06: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
02/20/10 21:36:06: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
02/20/10 21:36:06: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
02/20/10 21:36:06: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
02/20/10 21:36:06: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
02/20/10 21:36:06: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
02/20/10 21:36:10: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
02/20/10 21:36:10: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
02/20/10 21:36:10: DXWSetup: WM_APP_DOWNLOADDXUPDATE
02/20/10 21:36:10: DXWSetup: CDXWSetup::InitInstallEngine()
02/20/10 21:36:10: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
02/20/10 21:36:10: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
02/20/10 21:36:10: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
02/20/10 21:36:10: DXWSetup: WM_APP_ENDDOWNLOAD
02/20/10 21:36:14: DXWSetup: CDXWSetup::~CDXWSetup()
02/20/10 21:36:16: DXWSetup: CreatePropertySheet() returns -9.
02/20/10 21:36:16: DXWSetup: Deleted file C:\Windows\system32\directx\websetup\dsetup.dll.
02/20/10 21:36:16: DXWSetup: Deleted file C:\Windows\system32\directx\websetup\dsetup32.dll.
My System SpecsSystem Spec
.


20 Feb 2010   #4
ickymay

win7 ultimate / virtual box
 
 

type dxdiag in the run box and click ok then post a screenshot of your system and display tabs ?
My System SpecsSystem Spec
20 Feb 2010   #5
smarteyeball

 
 

Is this one of the versions you've tried?

Download details: DirectX Redist (February 2010)

All the errors seem to point towards to the Web based installer having issues.
My System SpecsSystem Spec
20 Feb 2010   #6
dmex

 

Quote   Quote: Originally Posted by MindCavity View Post
02/20/10 21:36:03: DXWSetup: A newer version of DirectX have been installed already.
I think its a corrupted download or its detecting a newer version that you already installed. Download the Redist from the link in smarteyeball's post

Steven
My System SpecsSystem Spec
20 Feb 2010   #7
jav

Windows 7 Ultimate x86 SP1
 
 

Download redistributable version on smarteyeball's post, it is a problem with web updater reported by a few people including myself

Redistributable version install was successful.
My System SpecsSystem Spec
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