I have a problem that I have never encountered before, nor even heard of. My wife just received her brand new Dell, and like a good husband I wanted to get her games installed and up and running.
I place the World of Warcraft DVD into the drive, the autorun kicks in, the Installation window pops up with the pretty little fires burning in the braziers in the background. The instant the mouse cursor moves over the window, the program hangs. Mind you, I don't even make it to the Install Now button. Literally as soon as the cursor crosses the border of the Installer window, it hangs.
Wanting to figure out what the problem might be, I go and check the logs. They show Event 1002 Application Hang. "The program Installer.exe version 220.127.116.11 stopped intereacting with Windows and was closed."
Process ID: b14
Start Time: 01cadd7d1c708e38
Termination Time: 0
HELP!!! What on earth is going on? This is a just out of the box machine. Updated Windows, that's it. No web surfing, no other downloading, no nothing. I am at a complete loss.
Thanks in advance for your help.