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Windows 7: Problem launching game - "Unable to terminate process" may be related

30 Jun 2010   #1
thepacster

Windows 7
 
 
Problem launching game - "Unable to terminate process" may be related

Hey guys, I'm hoping you can help me find a solution to this problem that doesn't involve doing another clean install of Windows 7, so here we go.

I've been playing a game called Silk Road Online on and off on my laptop, and suddenly one day (maybe after windows updates, I'm not sure) when I tried to launch the game, I'd get an error saying "Please execute the silkroad.exe" and then it just shuts down. I know this error is a little vague, so I'll try to give a little background on what I understand of the game's launching process.

Silkroad.exe is an application that simply runs the game launching page / updater. Once I hit the start button, Silkroad.exe is supposed to close, and another file called sro_client.exe which is the actual game is supposed to boot up along with gameguard.

What I've noticed when using task manager is that silkroad.exe is not closing and appears to be what gives me this error. Although I've found no real fix, I did see a workaround for the problem which involved using the task manager to end the silkroad.exe process immediately after pressing the start button allowing sro_client.exe to be the only file running. I've managed to use this workaround once successfully, but when I try to use this workaround now it says "Unable to terminate process."

I have tried uninstalling in reinstalling the game several times and I have tried scanning for viruses, spyware, and malware in safe mode coming up empty. One thing I did find curious though is that the game does start properly in safe mode, but does not fully execute since my graphics card isn't active in safe mode.

If anyone has any thoughts on how to troubleshoot this, it would be greatly appreciated.


My System SpecsSystem Spec
.

01 Jul 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by thepacster View Post
Hey guys, I'm hoping you can help me find a solution to this problem that doesn't involve doing another clean install of Windows 7, so here we go.

I've been playing a game called Silk Road Online on and off on my laptop, and suddenly one day (maybe after windows updates, I'm not sure) when I tried to launch the game, I'd get an error saying "Please execute the silkroad.exe" and then it just shuts down. I know this error is a little vague, so I'll try to give a little background on what I understand of the game's launching process.

Silkroad.exe is an application that simply runs the game launching page / updater. Once I hit the start button, Silkroad.exe is supposed to close, and another file called sro_client.exe which is the actual game is supposed to boot up along with gameguard.

What I've noticed when using task manager is that silkroad.exe is not closing and appears to be what gives me this error. Although I've found no real fix, I did see a workaround for the problem which involved using the task manager to end the silkroad.exe process immediately after pressing the start button allowing sro_client.exe to be the only file running. I've managed to use this workaround once successfully, but when I try to use this workaround now it says "Unable to terminate process."

I have tried uninstalling in reinstalling the game several times and I have tried scanning for viruses, spyware, and malware in safe mode coming up empty. One thing I did find curious though is that the game does start properly in safe mode, but does not fully execute since my graphics card isn't active in safe mode.

If anyone has any thoughts on how to troubleshoot this, it would be greatly appreciated.

Hi thepacster and welcome

I have a couple of questions.
First, is the game windows 7 compatible?
Second, since it works in safe mode but fails because of the graphics driver, have you tried re-installing it?

I think that there may be something conflicting in the normal boot. You can track down what that might be by using msconig to check and uncheck all the start up items one at a time until it finally works.

To launch msconfig simply type it in search. Go to the startup tab and un-check anything that isnt critical. Does it still do the same thing?

Keep checking and unchecking items till you find the conflict.


Jan
My System SpecsSystem Spec
01 Jul 2010   #3
thepacster

Windows 7
 
 

Quote   Quote: Originally Posted by JMH View Post
Hi thepacster and welcome

I have a couple of questions.
First, is the game windows 7 compatible?
Second, since it works in safe mode but fails because of the graphics driver, have you tried re-installing it?

I think that there may be something conflicting in the normal boot. You can track down what that might be by using msconig to check and uncheck all the start up items one at a time until it finally works.

To launch msconfig simply type it in search. Go to the startup tab and un-check anything that isnt critical. Does it still do the same thing?

Keep checking and unchecking items till you find the conflict.


Jan
The game was updated some time ago to be windows compatible. As for the second question, do you mean reinstalling my graphics card drivers? I may not have been clear in my explanation, but the game manages to get past my problematic phase without effort in safe mode, but fails to actually initialize since safe mode is a bare bones system without any real graphics card usage, so the game simple fizzles out and closes.

But thank you for your msconfig idea. I'll get on it and and hopefully post back soon with my results.
My System SpecsSystem Spec
.


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