Trouble with Shockwave games

babu357 · 03 Jul 2010

HI,
I subscribe to shockwave unlimited games and ever since I got this new computer with Windows 7 I've been having issues.
Every time I download a game, after it installs I get this message, "The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program to fix this problem".
The games do work after that..sort of. Some of them work okay, but most have some kind of issue after installing. They won't load or they won't let me click on anything with my mouse..One was just so big only a section of it showed up on my screen.
I've tried uninstalling and reinstalling the games but that doesn't work. Tried uninstalling and reinstalling my shockwave, that doesn't help. I've updated shockwave player, doesn't help.
I"ve read through forums looking for help and some people say to update the drivers. I tried to do that with the disc and then my computer crashed. I had to get back in and do a system restore to fix that. BUt I stil have the issue with the games.
Someone in one forum said to reinstall the missing dll. file and gave and address to a copy of the dll. file.
Some people said that worked for them, but I didn't want to download it cause I didn't trust it ..plus I have the Windows 7 CD so I could install it from that, but I don't' know how.
I don't' want to mess up any programs or files already installed on my computer.
When I pop in the Windows 7 disk in, the only option I get is to install Windows 7. I don't see any option for anything else. So how can I copy the MSVCR71.dll file from my disc to , well where ever it needs to be... As you might be able to tell I've a novice at this so please feel free to talk to me like a 4 year old when explaining things.
I'm sending a copy of my Dxdiag. I'm not sure what needs to be included so I just copied the first section and the display section. If you need more let me know.
please help..I want to play my games.

thanks
Sue

System Information
------------------
Time of this report: 7/3/2010, 20:27:05

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA785GMT-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X2 550 Processor (2 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1724MB used, 6464MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Display Devices
---------------
Card name: NVIDIA GeForce GT 220
Manufacturer: NVIDIA
Chip type: GeForce GT 220
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0A20&SUBSYS_830F1043&REV_A2
Display Memory: 2777 MB
Dedicated Memory: 986 MB
Shared Memory: 1791 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Acer H233H

not so gray matter · 03 Jul 2010

Hi babu, Welcome to Sevenforums.

Here's a link to a list of suggestions that should solve your problem.

Possible Solutions to Errors related to MSVCR71.DLL

The options I highly recommend are running a system restore, running the sfc /scannow command and doing a repair installation. However, reinstalling the program may fix the problem as well.

For future notice, you should stick with posting in clean non formatted text. Making your text larger and in italics doesn't help those who are attempting to read your post and respond. If you want to emphasize certain portions of your posts, italics are fine, but changing the size of the entire paragraph doesn't make it any more legible. The things that do help are using proper grammar and separating your text into proper paragraphs.