Installed win 7 upgrade and now i get a installation message!

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  1. Posts : 208
    windows 7
       #1

    Installed win 7 upgrade and now i get a installation message!


    Hi i recently installed win 7 via an upgrade and everytime i boot up the laptop and it gets to the desktop it say installing hp customer assisatnt but then fails and asks me to locate the programme, does anyone know how to remove this from happening?

    Also whilist on this note the same happens with an email it says there is no email client please install one even though i have installed windos live mail so does anyone know how to remove both of these?

    Regards Paul
      My Computer


  2. Posts : 2,963
    Windows 7 Professional SP1 64-bit
       #2

    Go to Programs and Features in Control Panel and remove any hp related software, not including drivers.

    Did you set Live Mail to be your default mail program?
      My Computer


  3. Posts : 226
    Windows 7 Ultimate 64-bit
       #3

    Those come standard on an HP Machine, they all can be removed by

    Start>Control Panel>Programs>Programs and Features> "HP xxxx">"Right-click"> Uninstall.

    It wont hurt a thing.
      My Computer


  4. Posts : 208
    windows 7
    Thread Starter
       #4

    Ye thanks for the info i knew how to remove programmes i didnt think it would just be that simple i thought it was some sort of erro aha i didnt even think of looking in there,

    Thanks again
      My Computer


  5. Posts : 22,814
    W 7 64-bit Ultimate
       #5

    Hello paulpp.





    As there may be some progs/apps from HP you may want to keep, instead of removing everything willy nilly; have a look at the little tutorial at the link below to see if you can find the exact one causing the issue.
    Be sure to post back with the outcome.



    Troubleshooting with MSCONFIG
      My Computer


  6. Posts : 208
    windows 7
    Thread Starter
       #6

    Thanks for your guide it looks very useful and im in the provess of it now, the email message says if you have installed an email appliaction already then assosiate ti within the default programmes list but i dont know what to assosiate there are ot many files within ythe list,

    can anyone help me out here?

    Regards Paul
      My Computer


  7. Posts : 208
    windows 7
    Thread Starter
       #7

    I also tryed removing entries from the startup and there were only two which were relevent, one didnt stop it so i enabled that again and i am just trying the second one now but i dont think it will work as the name is different, if it dont what other root can i take?
      My Computer


  8. Posts : 226
    Windows 7 Ultimate 64-bit
       #8

    Bare Foot Kid said:
    Hello paulpp.





    As there may be some progs/apps from HP you may want to keep, instead of removing everything willy nilly; have a look at the little tutorial at the link below to see if you can find the exact one causing the issue.
    Be sure to post back with the outcome.



    Troubleshooting with MSCONFIG

    Luckily, HP Doesn't give you that much to screw up. Every program you delete, you can get back, by there website or by system restore. Not that I am recommending those options, but its nothing you cant get back.
      My Computer


  9. Posts : 22,814
    W 7 64-bit Ultimate
       #9

    paulpp said:
    I also tryed removing entries from the startup and there were only two which were relevent, one didnt stop it so i enabled that again and i am just trying the second one now but i dont think it will work as the name is different, if it dont what other root can i take?




    Just to make sure, you are restarting the PC when you disable an entry to complete the process?
      My Computer


  10. Posts : 208
    windows 7
    Thread Starter
       #10

    Yep restarting everytime there was only 3 listed as hp and i only tryed 2 cause the other option had no relevence to the issue at all,

    Amy other route i can take?
      My Computer


 
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