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Windows 7: Weird Popup from Win7


13 Aug 2010   #11

Windows 7 Ultimate x64 SP1 clean install
 
 

Quote   Quote: Originally Posted by CybrGuy View Post
... This was using Windows 7 HPx64. ...
I think that "HP" stays for "Home Premium".

My System SpecsSystem Spec
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13 Aug 2010   #12

 
Hibernation Pop Up

I agree with the Hewlitt Packard Add On Utility, But I woud do a Malware Scan and a Viris scan just to be sure. Maybe even check with HP to see if it is an HP Add On Utility.

Curtis
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13 Aug 2010   #13

Windows 7 Professional SP1 64-bit
 
 

When the guy said HP he meant Home Premium, not Hewlett Packard.

But I would still check to see if the OEM, assuming this isn't an older computer you installed a retail copy of 7 on, did include any kind of utility software, which might cause such a message.
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13 Aug 2010   #14

Windows 7 Ultimate RTM (Technet)
 
 

This looks like some form of scareware or malware to me. Try a full scan with Malwarebytes Anti-Malware and report back.
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13 Aug 2010   #15

MS Windows 7 Ultimate SP1 64-bit
 
 

I also suspect a virus malware.

My personal approach in such cases follows, although some very respected security forum members find my measure draconian.

________________________________________
VIRUS and MALWARE REMOVAL / PROTECTION
1. Download MalwareBytes. Malwarebytes http://www.malwarebytes.org/
2. Disconnect from the Internet.
3. Disable your present antivirus software and firewall.
4. Remove your present antivirus software and firewall.
5. Install and run the MalwareBytes Quick Scan (remove any bad guys). 3min 29secs on my laptop.
6. Reconnect to Internet.
7. Update MalwareBytes.
8. Run malwarebytes quick scan again.(remove any bad guys). 3min 38secs on my laptop.
9. Run MalwareBytes full scan. 16min 8secs on my laptop. With large,full disk ~2hours.
A. Disable your present antivirus software and firewall
B. Remove your present antivirus software
C. Download Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
D. Run Microsoft Security Essentials. Quick Scan - ~8 min on my laptop.
E. Run Microsoft Security Essentials. Full Scan - ~ 1hr 50 min on my laptop.
Now I advise you to uninstall MalwareBytes and only install again when and if you need it.
Why?, you ask. Leaving MalwareBytes installed slowed my system. AutoRuns showed MalwareBytes processes running even after exiting from MalwareBytes.
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13 Aug 2010   #16

Windows 7 Professional SP1 64-bit
 
 

What would be the point in using MBAM without the latest malware definitions. Update it first, then do a scan. It pretty much saves you from wasting ten minutes.
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13 Aug 2010   #17

MS Windows 7 Ultimate SP1 64-bit
 
 

because some of the malware that specifically targets MalwareBytes will prevent you from updating. In fact sometimes, one finds it necessary to rename the malware download to another name before running.

99% of the time what you suggest will work.
My System SpecsSystem Spec
13 Aug 2010   #18

Windows 7 Ultimate RTM (Technet)
 
 

There is a tool out there called RKill that will stop the running malware in most cases and allow you to update the Malwarebytes database. Also recommended in extreme cases is ComboFix, but this SHOULD NOT BE RUN WITHOUT READING THE ACCOMPANYING INFORMATION AVAILABLE FOR IT. Both are available at Bleeping Computer - Computer Help and Discussion and have saved many a customer's computer for me.
My System SpecsSystem Spec
13 Aug 2010   #19

MS Windows 7 Ultimate SP1 64-bit
 
 

Rkill will catch many, but as you said, not all problems.

I would recommend using such only if he comes back saying no go.

ComboFix is also a very powerful program which I've used but I do not recommend its use to most people. One can do more harm than good sometimes with ComboFix.
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14 Aug 2010   #20

Windows 7 Ultimate RTM (Technet)
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Rkill will catch many, but as you said, not all problems.

I would recommend using such only if he comes back saying no go.

ComboFix is also a very powerful program which I've used but I do not recommend its use to most people. One can do more harm than good sometimes with ComboFix.
I would also not encourage novices to use ComboFix, and that is why I put in all caps to read the information about it. The info has strong warnings. The funny thing is, I have a computer repair shop, and I use ComboFix now by default, first thing, on every infected machine that comes in, and it has never done anything harmful to any of them. I have high confidence in it.
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