New
#11
Weird Popup from Win7
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New #12
Hibernation Pop Up
I agree with the Hewlitt Packard Add On Utility, But I woud do a Malware Scan and a Viris scan just to be sure. Maybe even check with HP to see if it is an HP Add On Utility.
Curtis
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New #13
When the guy said HP he meant Home Premium, not Hewlett Packard.
But I would still check to see if the OEM, assuming this isn't an older computer you installed a retail copy of 7 on, did include any kind of utility software, which might cause such a message.
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New #14
This looks like some form of scareware or malware to me. Try a full scan with Malwarebytes Anti-Malware and report back.
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New #15
I also suspect a virus malware.
My personal approach in such cases follows, although some very respected security forum members find my measure draconian.
________________________________________
VIRUS and MALWARE REMOVAL / PROTECTION
1. Download MalwareBytes. Malwarebytes http://www.malwarebytes.org/
2. Disconnect from the Internet.
3. Disable your present antivirus software and firewall.
4. Remove your present antivirus software and firewall.
5. Install and run the MalwareBytes Quick Scan (remove any bad guys). 3min 29secs on my laptop.
6. Reconnect to Internet.
7. Update MalwareBytes.
8. Run malwarebytes quick scan again.(remove any bad guys). 3min 38secs on my laptop.
9. Run MalwareBytes full scan. 16min 8secs on my laptop. With large,full disk ~2hours.
A. Disable your present antivirus software and firewall
B. Remove your present antivirus software
C. Download Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
D. Run Microsoft Security Essentials. Quick Scan - ~8 min on my laptop.
E. Run Microsoft Security Essentials. Full Scan - ~ 1hr 50 min on my laptop.
Now I advise you to uninstall MalwareBytes and only install again when and if you need it.
Why?, you ask. Leaving MalwareBytes installed slowed my system. AutoRuns showed MalwareBytes processes running even after exiting from MalwareBytes.Last edited by karlsnooks; 13 Aug 2010 at 23:19. Reason: add malwarebytes link
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New #16
What would be the point in using MBAM without the latest malware definitions. Update it first, then do a scan. It pretty much saves you from wasting ten minutes.
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New #17
because some of the malware that specifically targets MalwareBytes will prevent you from updating. In fact sometimes, one finds it necessary to rename the malware download to another name before running.
99% of the time what you suggest will work.
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New #18
There is a tool out there called RKill that will stop the running malware in most cases and allow you to update the Malwarebytes database. Also recommended in extreme cases is ComboFix, but this SHOULD NOT BE RUN WITHOUT READING THE ACCOMPANYING INFORMATION AVAILABLE FOR IT. Both are available at Bleeping Computer - Computer Help and Discussion and have saved many a customer's computer for me.
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New #19
Rkill will catch many, but as you said, not all problems.
I would recommend using such only if he comes back saying no go.
ComboFix is also a very powerful program which I've used but I do not recommend its use to most people. One can do more harm than good sometimes with ComboFix.
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New #20
I would also not encourage novices to use ComboFix, and that is why I put in all caps to read the information about it. The info has strong warnings. The funny thing is, I have a computer repair shop, and I use ComboFix now by default, first thing, on every infected machine that comes in, and it has never done anything harmful to any of them. I have high confidence in it.
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