I am an experienced XP user. I'm trying to help a Windows 7 user over the phone. I don't have Windows 7 so I'm having trouble helping this user. We are trying to copy/paste files from a CD to a folder on the C drive. But the user is unable to complete this task after hours on the phone. I'm frustrated. It's an easy task, but we can't get it.
The user inserts the CD.
The user can browse to the CD and find the files, but there is no Edit menu, no way to Copy the files to the C drive.
Thanks for any info you can give me about how to copy files from a CD to the C drive.
Computer type PC/Desktop System Manufacturer/Model Number Built them myself, Science Experiments ! OS Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz) CPU AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G Motherboard SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others Memory 2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350 Graphics Card Draw my own Graphics, several nVidia cards Sound Card on motherboard Monitor(s) Displays 19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer Screen Resolution 1280 x 1024, 1440 x 900, 1920 x 1080
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System Manufacturer/Model Number Custom (Self Build) OS Windows 7 Home Premium 64bit CPU Intel Core i7 2700k Motherboard eVGA P67 SLI Memory 8GB Mushkin Redline Ridgebacks @1866 Graphics Card EVGA GTX570 SC Sound Card XiFi Titanium HD Monitor(s) Displays LG W2453V Screen Resolution 1920x1080
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