Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help Program Opening at windows startup - Unknown Reason

25 Aug 2010   #1
Clearphoenix

Windows 7 Professional 64bit
 
 
Help Program Opening at windows startup - Unknown Reason

Hello All;

A quick backgroud to the issue here;
At windows startup, every single time, the help & support window opens with this error:
"The Help for this program was created in Windows Help format, which depends on a feature that isnít included in this version of Windows. However, you can download a program that will allow you to view Help created in the Windows Help format."
So I went and pulled up this document on the Microsoft site (I cannot open Help files that require the Windows Help (WinHlp32.exe) program)

I read through this and downloaded and installed the windows help program to load older version help files.

This resulted in this error at Windows startup: "There was a problem running the macro. (1037)"

The above KB article covers this issue as well, which I proceeded with, doing the registry workaround.

At startup after doing this, a window pops open for a split second, literally a split second, all you see is a blink.

This of course prompted me to un-do the registry fix, as there is no way I'm going to live with an unknown file loading at startup running some macro.


Key point here, this is my business machine, I can't leave this sitting (I'm also the administrator here, so it's my responsibilty to fix) It has never caused any problems, there has never been a virus on this machine nor malware etc.

I'm simply getting really annoyed with this unknown "help file" loading at startup, or trying to I should say, all the time.

I have looked through the web for a considerable amount of time trying to find a solution, to no avail.

I have checked the registry keys for every startup location, reviewed HiJackThis logs, etc and cannot find anything anywhere that would be loading a help file at startup.

If anyone has any ideas it would be greatly appreciated.

Cheers!


My System SpecsSystem Spec
.

25 Aug 2010   #2
ickymay

win7 ultimate / virtual box
 
 

have you looked at msconfig ?
My System SpecsSystem Spec
25 Aug 2010   #3
Clearphoenix

Windows 7 Professional 64bit
 
 

Yeppers. MSCONFIG, user and all user startup folders etc. I can't think of a place I haven't looked.
My System SpecsSystem Spec
.


25 Aug 2010   #4
Dzomlija

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Clearphoenix View Post
Yeppers. MSCONFIG, user and all user startup folders etc. I can't think of a place I haven't looked.
Have you tried using the Microsoft Autoruns utility? It's like MSCONFIG, but uncovers items that ordinarily are not exposed. So use additional caution should you choose to make use of this utility, as you can cripple the system if you make incorrect adjustments. It exposes parts of the OS that can wreak havoc if adjusted improperly!:

-autoruns.jpg


My System SpecsSystem Spec
25 Aug 2010   #5
Clearphoenix

Windows 7 Professional 64bit
 
 

I completely forgot about that app, I have a copy floating around on one of my USB sticks that hold all my utilities, now where has it gone is another question lol.
Thanks for that, I'll go dig around in there tomorrow. I'm in the middle of recoding some automated reports right now. I'll post back tomorrow if I find anything, or a solution.
Thanks again, Cheers!
My System SpecsSystem Spec
25 Aug 2010   #6
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

That is great little program +1 to you my friend


Steve
My System SpecsSystem Spec
Reply

 Help Program Opening at windows startup - Unknown Reason




Thread Tools





Similar help and support threads
Thread Forum
BSOD Windows 7 new install, reboot for unknown reason
Hello guys, I would appreciate if you could help me, my problem is the following, The computer has windows xp sp3 installed, I has tons of bloatware and then I decided to reinstalled and upgraded with windows 7sp1, the thing is that it continues to reboot every time I saw a video or tray to...
BSOD Help and Support
BSOD unknown reason please help
BSOD happens usually when I run League of Legends and/or Skype. Screen freezes, everything closes, then computer goes to BSOD. I hope I uploaded the right file?
BSOD Help and Support
Windows freezes for unknown reason when Youtubing
My computer freezes about once a way, and usually when I'm watching YouTube videos. Here's what happens: 1. Watching YouTube, suddenly whole screen freeze (like the explorer.exe froze), cannot press anything with mouse, the video is still playing in Chrome. 2. However, I can still alt tab to...
General Discussion
Unknown StartUp Program
Hi I am running Windos 7 Ultimate on a HP laptop and just found this start up program. SxfRvnpy. I can't get any info on youtube or Google about it. Should I disable it on start up? I recently tried to reinstall w7 but it would not work. I had a virus called ramnit.L and I tried several ways to...
System Security
Various BSODS, unknown reason.
I've been getting some BSODS randomly, but they never happen when i am playing a game in full screen, or i have league of legends or Minecraft open (Not sure if i am just lucky). I already did memory diagnostic, no errors, also, chdsk no errors. I attached some DUMP files.
BSOD Help and Support
BSOD with unknown reason
I am getting blue screens but I am not sure what is causing it. System spec: Windows 7 home basic 64 bit Original OEM age of system- 1 day age of OS inst.- 1 day attached my dump files zipped
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 06:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App