My daughter is running windows 7 home, she put computer in hibernate like normal. When she went to restart her computer it went to setting up computer for first time screen. After this she could not find any of her files. She turned it off, when I turned it back on it went to log in screen with message of administrator locked out. I tried to have computer start to last known good configuration and it went into set up for time again. Still can not find her files.
1) Is it possible that this wiped all of her files out?
2) If not how can I get them back for her?
Please help dad with upset daughter.