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Windows 7 doesn't see files on Vista external drive
I'm running Windows 7 Professional. A friend of mine is visiting and wanted to share photos and videos of her family. She brought them on an external hard drive. She runs Vista at home.
When we plugged in the drive and went to "Computer", we were able to see that the E drive (her external drive) was half full with her files. But when we clicked into the drive, we were only able to see the folder names (and file names in one of the folders). When we selected all of the folders, my computer reported a much smaller total file size.
We could not open any of the files, even after setting the permissions to make everything possible for everyone. She said that she'd also set the permissions for the drive to open on her computer, before leaving home.
I tried copying the entire drive, but that didn't work.
She's upset now, since she doesn't know what will happen if she ever needs to upgrade from Vista to 7, since she keeps most of her family photos and videos on external drives.
I looked online, but "external drive" problems with Windows 7 seemed to be mostly about improper permissions. No one mentioned that they could see the space the files took up in some views (and the folder/file names), but that when they tried an action, they were informed that the file "wasn't on the drive" any longer.
Yes, we're sure the files are still on the drive. A computer running XP was able to view and copy the files from the same drive with no problem. She didn't change anything before she brought the drive here.
Your insights into this problem are welcome. Thank you in advance.