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Windows 7: Large & extra large icons blank


07 Sep 2010   #1

Windows 7 Ultimate x64
 
 
Large & extra large icons blank

First post here on the SevenForums! I'm only saving the tough ones for you guys! Here's the problem:

My client's computer was infected with a virus obtained via Facebook. I removed this and multiple other infections (and I'm pretty thorough with my scanning). She gets it back, starts working on it, and apparently her devices and printers icons are blank. Not missing, like with a "blank page" icon, just... blank. Here's the kicker: it only happens with large and extra large icons. It also happens with normal folder icons. When I change it to medium or lower, they come back. I've tried rebuilding the icon cache database several times, tried sfc /scannow, tried chkdsk, tried uninstalling any recent updates, etc... There have been no hardware changes, the hard drive has been tested as good (no bad sectors), her dual monitors are at a sane resolution, and I'm confident that the viruses has been removed. Trust me -- I've tried all the obvious stuff I can think of. Thanks and Good luck!

Edit: Also, I did about 30 minutes of searching through previous threads. Couldn't find a thing, but I could have missed it...

My System SpecsSystem Spec
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07 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Xileos View Post
First post here on the SevenForums! I'm only saving the tough ones for you guys! Here's the problem:

My client's computer was infected with a virus obtained via Facebook. I removed this and multiple other infections (and I'm pretty thorough with my scanning). She gets it back, starts working on it, and apparently her devices and printers icons are blank. Not missing, like with a "blank page" icon, just... blank. Here's the kicker: it only happens with large and extra large icons. It also happens with normal folder icons. When I change it to medium or lower, they come back. I've tried rebuilding the icon cache database several times, tried sfc /scannow, tried chkdsk, tried uninstalling any recent updates, etc... There have been no hardware changes, the hard drive has been tested as good (no bad sectors), her dual monitors are at a sane resolution, and I'm confident that the viruses has been removed. Trust me -- I've tried all the obvious stuff I can think of. Thanks and Good luck!

Edit: Also, I did about 30 minutes of searching through previous threads. Couldn't find a thing, but I could have missed it...
Well you probably pulled some icon cache files off that were infected but also had the L and XL icons. If sfc didnt work you could try a repair install. It will re-install only the files with different hash marks.

Make a backup and restore point first just in case

Ken
My System SpecsSystem Spec
07 Sep 2010   #3

Windows 7 Ultimate x64
 
 

Not a fan of the system restore... I've often seen it cause more problems than it solves...
What repair install do you speak of? Vista and 7 repair options suck compared to the repair options I had in XP. You know, the second repair option when booting to an install disc? Gone in Vista and 7. I vaguely remember another repair procedure in 7, but it basically rips out your programs while keeping your docs, and that's not what I wanna do here. And startup repair sucks. But I digress-- can you post the repair instructions anyways in case there was something I missed? Thanks for the quick response.
My System SpecsSystem Spec
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07 Sep 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums Xileos. System restore is actually much more reliable in Windows 7. A repair install will leave programs and settings intact. Here is a great tutorial by our own Brink:

Repair Install

A Guy
My System SpecsSystem Spec
08 Sep 2010   #5

Windows 7 Ultimate x64
 
 

Thanks A Guy. I'll give it a try when the client isn't using her computer. I'll let ya'll know what transpires. BTW, I like that signature.
My System SpecsSystem Spec
26 Sep 2010   #6

Windows 7 Ultimate x64
 
 

Finally got a chance to try A Guy's instructions. Worked perfectly! Thanks, A Guy!
My System SpecsSystem Spec
26 Sep 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by Xileos View Post
Finally got a chance to try A Guy's instructions. Worked perfectly! Thanks, A Guy!
You're welcome Of course credit goes to Shawn for the great tute. A Guy
My System SpecsSystem Spec
1 Day Ago   #8

Windows 7, Windows 8, Server 2012 All 64bit
 
 

I know this is an old thread but I had a very similar experience to this thread and solved this issue for my computer and thought others may benefit.

After doing tons of google searching and trying everything I could find I was going to repair install windows 7 because nothing worked. Not system file checker, not resetting icon/thumbnail caches, not scan drives for issues, nothing.

But then the answer came to me... I remembered that I removed registry settings when cleaning up Linkey garbage and found 2 that I shouldn't have removed. Thankfully I backed up those keys before deleting them. Once I merged them back in, the large and extra large thumbnails showed up again. For those who may have this problem here are the keys I accidently removed.

First one was
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"IconServiceLib"="IconCodecService.dll"
"DdeSendTimeout"=dword:00000000
"DesktopHeapLogging"=dword:00000001
"GDIProcessHandleQuota"=dword:00002710
"ShutdownWarningDialogTimeout"=dword:ffffffff
"USERNestedWindowLimit"=dword:00000032
"USERPostMessageLimit"=dword:00002710
"USERProcessHandleQuota"=dword:00002710
@="mnmsrvc"
"DeviceNotSelectedTimeout"="15"
"Spooler"="yes"
"TransmissionRetryTimeout"="90"


And the 2nd one was...


[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows]
"IconServiceLib"="IconCodecService.dll"
"DdeSendTimeout"=dword:00000000
"DesktopHeapLogging"=dword:00000001
"GDIProcessHandleQuota"=dword:00002710
"ShutdownWarningDialogTimeout"=dword:ffffffff
"USERNestedWindowLimit"=dword:00000032
"USERPostMessageLimit"=dword:00002710
"USERProcessHandleQuota"=dword:00002710
@="mnmsrvc"
"DeviceNotSelectedTimeout"="15"
"Spooler"="yes"
"TransmissionRetryTimeout"="90"



These two keys almost identical. I orginally removed them due to this setting below that was with them. I should have just removed this info.


"LoadAppInit_DLLs"=dword:00000001
"AppInit_DLLs"="C:\\PROGRA~3\\Wincert\\WIN64C~1.DLL C:\\PROGRA~2\\Linkey\\IEEXTE~1\\iedll64.dll
C:\\PROGRA~2\\SETTIN~1\\systemk\\x64\\syskldr.dll "


Oh well, it now works like its supposed too and large and extra large thumbnails are working again.
My System SpecsSystem Spec
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 Large & extra large icons blank




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