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Windows 7: Resume has stopped working

10 Sep 2010   #1

Windows 7 Pro
Resume has stopped working

My Windows 7 laptop (HP/Compaq 6710b) has stopped resuming properly. When I try to resume from Sleep, I just get a black screen. The backlight does not appear to be on. There is no response to anything that I can try, CTRL/ALT/DEL included. There's no disk activity according to the disk light. You _can_ turn on and off the Wifi light by touching the touch button that the 6710b has. The only way out that I've found is to force the machine off by holding down the power button, then turn it on again.

When try to resume from Hibernate, it says Windows was not shut down properly, and gives me the normal options not including Resume.

All of this used to work properly until a week or two ago.

Any ideas what's gone wrong or how to correct it?

Thanks - Rowan

My System SpecsSystem Spec

10 Sep 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

You could try a system restore point to before the problem started (you can always undo the restore).

OR try changing your Power settings:

Power Plan Settings - Change

On advanced settings, set the Processor Power Management> Maximum processor state to 100%

Resume has stopped working-power.jpg

This setting seems to work for many with laptops with your problem.

A Guy

My System SpecsSystem Spec

 Resume has stopped working

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