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Windows 7: Cannot access DVD Movie with mouse click.

24 May 2009   #1
Muad Dib

XP Pro & Vista Home Premium (x86); Windows Ultimate 7600 x64 Retail
Cannot access DVD Movie with mouse click.

I uninstalled the Interactual and Sonic Cineplayer software because that interfered with Windows Media Player and Power DVD v7.

I set my autoplay option for the DVD drive to "Always ask" for a DVD movie.

When I insert a DVD movie I get the autoplay option for WMP or PowerDVD.

Now everything works except for one quirk.

If I insert a DVD MOVIE, cancel the autoplay option and then simply mouse click on the DVD drive I get:

"Windows cannot access the specified device. path, or file. You may not have the appropriate permissions to access the item."

Any other type of DVD/CD works fine. IT IS JUST DVD MOVIES.

I think Interactual, which want to own the DVD drive, left some registry entry whereby it tries to re-install itsellf (I REALLY hate that software).

1) Any ideas as to what the POC Interactual software left behind an how to clean it?

2) Also, why, oh why, can't the Windows error message INCLUDE the "device, path, or file" NAME in the error message? (Pet Peeve #1) Are you listening Redmond?

My System SpecsSystem Spec
24 May 2009   #2
Orbital Shark


If you run regedit (type it into the start menu search bar), you can search the registry for anything relating to Interactual and safely delete it.
My System SpecsSystem Spec
24 May 2009   #3

Windows 7 Ultimate x64, Mint 9

You could also try a registry cleaner.
Deleting the wrong thing WILL CAUSE SYSTEM ERRORS!!!!
However, download something like AusLogigs Registry Cleaner (or Registry DeFrag) then you can analyze, and delete ONLY the things pertaining to that program.

My System SpecsSystem Spec


 Cannot access DVD Movie with mouse click.

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