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Windows 7: Hibernate makes Windows think drive is dying


14 Sep 2010   #1

Windows 7 Home Premium 32bit
 
 
Hibernate makes Windows think drive is dying

My 8-month-old Win 7 PC had been running without problems until I started using Sleep and Hibernate modes. After waking it from hibernate I started to get a regular Windows warning about a hard disk problem, ie “Windows detected a hard disk problem” etc. Did a backup of course and ran Check Disk which reported no problems on the Samsung HD502HJ 500GB drive.
Rebooted and stopped using sleep or hibernate, no problem. Went to hibernate and shortly after waking the problem returned. Rebooted and no problem has appeared.

It sounds very strange but can hibernating the PC make Windows think the HD is dying?
Any advice gratefully received.


My System SpecsSystem Spec
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14 Sep 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If it were my computer, I would back up everything and take a real hard drive test.
Test Hard Drive www.carrona.org/hddiag.html

Or go to the website of the manufacturer and test there.
My System SpecsSystem Spec
14 Sep 2010   #3

Windows 7 Home Premium 32bit
 
 

Many thanks for the response. I did a backup when the problem first arose and I've just run a test using HD Tune as you suggested. The result looks good (I don't pretend to understand the fine detail) so I'm still puzzled as to what causes the Windows Disk Problem messages following hibernate. I've just run the PC for several hours without using sleep or hibernate and not one disk report popped up. After hibernating they appeared every few minutes. HD Tune report.....

HD Tune: SAMSUNG HD502HJ Health

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 51 0 Ok
(02) Throughput Performance 252 252 0 0 Ok
(03) Spin Up Time 82 81 25 5619 Ok
(04) Start/Stop Count 100 100 0 327 Ok
(05) Reallocated Sector Count 252 252 10 0 Ok
(07) Seek Error Rate 252 252 51 0 Ok
(08) Seek Time Performance 252 252 15 0 Ok
(09) Power On Hours Count 100 100 0 3051 Ok
(0A) Spin Retry Count 252 252 51 0 Ok
(0B) Calibration Retry Count 252 252 0 0 Ok
(0C) Power Cycle Count 100 100 0 325 Ok
(BF) G-sense Error Rate 252 252 0 0 Ok
(C0) Power Off Retract Count 252 252 0 0 Ok
(C2) Temperature 64 64 0 983072 Ok
(C3) Hardware ECC Recovered 100 100 0 0 Ok
(C4) Reallocated Event Count 252 252 0 0 Ok
(C5) Current Pending Sector 252 252 0 0 Ok
(C6) Offline Uncorrectable 252 252 0 0 Ok
(C7) Ultra DMA CRC Error Count 200 200 0 0 Ok
(C8) Write Error Rate 100 100 0 0 Ok
(DF) Load/Unload Retry Count 252 252 0 0 Ok
(E1) Load/Unload Cycle Count 100 100 0 328 Ok

Power On Time : 3051
Health Status : Ok
My System SpecsSystem Spec
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14 Sep 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

That HD test is used when I do BSOD work, it is fairly accurate. Lets go with the assumption that there is a problem with hibernate

When it happens again, go to event viewer, and since there is not much to do there, view the events.

Find out what it reports about errors. Also do this
When it happes again, in an elevated cmd, use this
powercfg -lastwake
Elevated Command Prompt
My System SpecsSystem Spec
14 Sep 2010   #5

Windows 7 Home Premium 32bit
 
 

OK I'll try that tomorrow (Wednesday). I'm pretty sure it will do it if I hibernate the PC then wake it and do some clicking and clunking. At one point it seemed to do it each time I did Ctrl+Alt+S I know it looks significant but it doesn't actually seem to do anything.
My System SpecsSystem Spec
15 Sep 2010   #6

Windows 7 Home Premium 32bit
 
 

Same thing happening today - if I don't use hibernate it's OK, but after hibernating I get the disk error report.
Event viewer says...
"Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk SAMSUNG HD502HJ ATA Device (volumes C:\;D:\). This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails. To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer. If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available. In the meantime, do not save any critical files to this disk. (end of report). Same report there for yesterday and earlier.

powercfg -lastwake gives...
C:\Windows\system32>powercfg -lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 0

What do you think?
My System SpecsSystem Spec
15 Sep 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You have the advantage over me, you have access to the computer. From your posts this is what I have
Consistent report that the HD is bad
Clicking sound. Ticking or clicking is the traditional warning for bad HD.

Not being there, I lean toward a bad drive. I know that you took the HD test and all, but on one hand I have the HD test on the other I have the warnings and now the clicking. Seems like the HD malfunctions in some way after wake up.

Lets try this. It does not report on a bad HD, but it will tell if there is some OS corruption, maybe causing the bad warnings

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
15 Sep 2010   #8

Windows 7 Home Premium 32bit
 
 

OK will try that but I need to clarify that there have been NO clicking, ticking or any other unusual sounds from the HD. I guess I inadvertently confused things by saying that after the PC wakes I'd do some "clicking and clunking", by which I meant I'd click the mouse and clunk the keyboard. I chose the wrong terms. The only indication I've had that there's anything at all wrong has been the error reports. These now seem the appear every time (repeatedly) after hibernation but have not appeared even once if I have not used hibernate. I'll try the scan.
My System SpecsSystem Spec
15 Sep 2010   #9

Windows 7 Home Premium 32bit
 
 

Did the scan but it did not find anything unusual....

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
15 Sep 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If it were my computer and it was running the way it is suppose to, except for hiberante, I just would not use that feature. If you do not agree, you can try a repair install
Repair Install

Back up your documents, first, there is always a chance that they may be lost.
My System SpecsSystem Spec
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 Hibernate makes Windows think drive is dying




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