Freezing problem


  1. jsnodin
    Posts : 3
    Windows 7 Enterprise 64 Bit
       New #1

    Freezing problem


    Hello,

    I've recently had a freezing problem in windows 7, usually/always when using the hard drive. When running a diagnostic on the HDD it came up with SMart, Long, Short DST fails so, presuming the problem was this I returned the HDD under warranty to Samsung. However upon transferring my data back from my external today, the same freeze happened, with a slight graphic jarring as well.

    Any ideas what else could be causing this? Really annoyed because I was so sure it was the HDD failing!

    Thanks
    Josh
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  3. JDobbsy1987
    Posts : 2,177
    Windows 8.1 Pro x64
       New #2

    being completely honest I'm not sure what could be causing this of the top of my head but i would possibly do a virus\malware scan on the external drive with it happening on 2 drives (always nice to be sure).

    if i think of anything else i will pop back :)
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  4. jsnodin
    Posts : 3
    Windows 7 Enterprise 64 Bit
    Thread Starter
       New #3

    Thanks, yeah i've run a virus scan and nothing's come up. Really annoying problem because it doesn't freeze unless I use the HDD, yet I've just got a new one!
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  6. gregrocker
    Posts : 50,642
       New #4

    Are you still working from a factory install, or an in-place Upgrade to Win7 from Vista? How was Win7 applied to new HD? You really need a clean install to wiped HD to know it's not OS.

    Test your RAM with memtest86 for 5-6 passes or overnight to really stress test it. Swap and reseat RAM sticks. Swap out cables to make sure they're good.

    Study the Event Viewer>Admin view to google repeat errors to find how others have resolved them. Do the same within Performance Log on Advanced Tools page accessed by clicking WEI score at Computer>Properties. Check also for cued issues at top of Tools page, then Generate a System Health report there.

    Compare the drivers offered on the maker's Suppport Downloads webpage with those in Device Manager to try newer or different drivers - you can always roll back on Driver update tab

    Continue troubleshooting with Tech Support as you want to benefit from parts replacements to have it sorted well before warranty expires.
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  7. neo101
    Posts : 592
    WIN7 Ultimate 64bit
       New #5

    Try running 'chkdsk' and then 'defrag' and let it mend your scrambled files!
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  8. jsnodin
    Posts : 3
    Windows 7 Enterprise 64 Bit
    Thread Starter
       New #6

    Yep, I've already done so on both drives..still freezing!
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  10. neo101
    Posts : 592
    WIN7 Ultimate 64bit
       New #7

    Could be dodgy or misaligned cable.

    Go around everything in the pc and push their electric and data cables into their sockets inc motherboard-psu

    I presume you swapped out data leads

    Also pull out and reseat any graphic cards/other - make sure sockets are clear of a stray hair etc
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