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Windows 7: Laptop locks up in mid-sleep mode


21 Sep 2010   #1

Microsoft Windows 7 Home Premium x64 SP1
 
 
Laptop locks up in mid-sleep mode

About a few hours ago, I folded my laptop shut to put it into sleep mode. I left the room for a bit, and came back to notice that I could still hear the fans running. The power light wasn't pulsing to indicate the computer was asleep, either. When I opened the computer, the screen wouldn't turn on, and the computer wouldn't respond to anything I did. All I could was do a force shut down and restart. I've had to do this three times now-the computer refuses to go fully into sleep mode. The only thing I suspect may be the culprit may be the updates I installed today.
  • Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2398632)
  • Security Update for Microsoft Office 2003 (KB2288613)
  • Update for Microsoft Office 2010 (KB2077208)
  • Windows Malicious Software Removal Tool x64 - September 2010 (KB890830)
  • Security Update for Windows 7 for x64-based Systems (KB2347290)
  • Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family
Does anyone know what the issue may be here?


My System SpecsSystem Spec
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21 Sep 2010   #2

Windows 7 Ultimate x64, Mint 9
 
 

Uninstall them and see if sleep mode works again. If so, reinstall them one at a time until it breaks, then don't install that update.

~Lordbob
My System SpecsSystem Spec
21 Sep 2010   #3
Microsoft MVP

 

Was sleep working before?

If so, System Restore to before it stopped working, working backward until Sleep works correctly.

Then create a Restore point entitled "Sleep working"

Now apportion enough Disk Space (10-20%) to hang onto Restore points at Computer>Properties>Advanced Setting>SysProtection>Configure.

If sleep stops working again, you now have a baseline to return to.

Install those Updates again one at a time to see which one affects sleep. See if you can isolate the problem Update then open a Support case with Windows Updates via email.
My System SpecsSystem Spec
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21 Sep 2010   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Rixanu,
Did sleep ever work correctly on this computer?
My System SpecsSystem Spec
22 Sep 2010   #5

Windows 7 Pro x64
 
 

Check the Event Log. Iv got the feeling an error is reoccurring
My System SpecsSystem Spec
22 Sep 2010   #6

Microsoft Windows 7 Home Premium x64 SP1
 
 

It appears as if a program called Connectify, or one of the services related to it was causing the problem. I did a system restore to before the updates, and it didn't help. So I went back one further, before I installed Connectify. This one solved my problem. The strange thing is that sleep worked fine when I first installed the program. It also uninstalled a demo of Audiosurf, but I doubt that was the culprit. I have verified this by re-installing the updates, and sleep still works fine. Thank you for the assistance, everyone.
My System SpecsSystem Spec
22 Sep 2010   #7
Microsoft MVP

 

If this is an old program and you need it, you can try installing it in compatibility mode to see if it still affects sleep. Compatibility Mode

Set a restore point before the reinstall.

Here is a screenshot of how to apportion more System Restore space (if you have HD space to spare) so you can hang onto the "Sleep works" restore point:


Attached Thumbnails
Laptop locks up in mid-sleep mode-capture.png  
My System SpecsSystem Spec
22 Sep 2010   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

Rizanu,
The problem with Connectify doesn't surprise me.

I tried Connectify and because of problems thereafter, I uninstalled Connectify.

You can do what Connectify does yourself. Let's see if I can find the reference for it.

Didn't find url immediately, but will and will post back.
My System SpecsSystem Spec
22 Sep 2010   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

My System SpecsSystem Spec
22 Sep 2010   #10

Microsoft Windows 7 Home Premium x64 SP1
 
 

Oh wow, thank you karlsnooks! It's a shame Connectify causes problems like this, but it's good to know that I can do this manually.
My System SpecsSystem Spec
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 Laptop locks up in mid-sleep mode




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