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Windows 7: Windows 7 64 bit problem

08 Oct 2010   #1
Aversion

Windows 7 Professional 64bit
 
 
Windows 7 64 bit problem

I am running Windows 7 64bit Professional -

When I right click 'my computer > properties' Windows Experience Index does not show my processor or installed memory. Instead it says 'Not installed' for both.

This just recently happened.

Anyone have any idea why this is happening or how to fix this?


My System SpecsSystem Spec
.

08 Oct 2010   #2
PooMan UK

Windows 7 Ultimate 64bit
 
 

hiya pal and welcome to the forums

Your title says "windows 7 65 bit problem" just to clarify for new members I presume you mean 64 bit problem.

Is it possible for you to fill in your system spec in full + take a snip shot / snipping tool (print screen) of the issue that you have ... just makes it easier to try and solve your problem
My System SpecsSystem Spec
08 Oct 2010   #3
Aversion

Windows 7 Professional 64bit
 
 

Yes its a 64 bit problem , got to love typos. Give me a second Ill fill in all the info and post a s/s

edit: information filled in

heres the Screen shot




The two ''not available'' is what I am trying to fix. I just cant seem to figure out why it says that.
My System SpecsSystem Spec
.


08 Oct 2010   #4
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by Aversion View Post
Yes its a 64 bit problem , got to love typos. Give me a second Ill fill in all the info and post a s/s

edit: information filled in

heres the Screen shot




The two ''not available'' is what I am trying to fix. I just cant seem to figure out why it says that.
At a guess, you're missing some motherboard drivers. (I haven't built an AMD system since the Socket 939 days.)

I'd investigate further, but the "ATI System Driver" package for download from ATI is about 330MB in size, and their US server isn't fast.

Did you get something useful on the driver CD that I assume came with the motherboard?
My System SpecsSystem Spec
08 Oct 2010   #5
Aversion

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by bobkn View Post
Quote   Quote: Originally Posted by Aversion View Post
Yes its a 64 bit problem , got to love typos. Give me a second Ill fill in all the info and post a s/s

edit: information filled in

heres the Screen shot




The two ''not available'' is what I am trying to fix. I just cant seem to figure out why it says that.
At a guess, you're missing some motherboard drivers. (I haven't built an AMD system since the Socket 939 days.)

I'd investigate further, but the "ATI System Driver" package for download from ATI is about 330MB in size, and their US server isn't fast.

Did you get something useful on the driver CD that I assume came with the motherboard?
I installed everything from the CD/DVD that came with my motherboard. I then went to the MSI website to update my driver/bios.

This problem I am having just recently happened; when I first got my computer it worked fine.
My System SpecsSystem Spec
08 Oct 2010   #6
LiquidSnak

W7 Professional x64
 
 

Have you restarted your system since this happened?
My System SpecsSystem Spec
08 Oct 2010   #7
Darician

Windows 7 Ultimate x64 SP1
 
 

If you have an approximation of when it happened, I'd suggest you perform a system restore to before this occurred to see if that corrects the issue.
My System SpecsSystem Spec
08 Oct 2010   #8
Aversion

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Darician View Post
If you have an approximation of when it happened, I'd suggest you perform a system restore to before this occurred to see if that corrects the issue.
I did that and it didnt help.

Quote   Quote: Originally Posted by LiquidSnak View Post
Have you restarted your system since this happened?
Multiple times.


-

I also scanned for malware/spyware viruses/trojans - No luck. I have no idea what to do.
My System SpecsSystem Spec
08 Oct 2010   #9
pweegar

Windows 7 Ultimate 64bit
 
 

Hmm. Strange. I don't see anywere on your screen where it says to view and print detailed performance and system information. But then again I'm using Windows 7 X64 Ultimate, so it could be a bit different???? Never mind. I believe your screen print is from the control panel system applet. Rerun the performance tool. Then check under the view system and performance.... button, located on the right hand side, below the big box that shows your score.

Out of curosity, what is listed in device manager-> processors???

Doing a google search, I found this that might help:
Windows Experience Index - Performance Information and Tools page is completely blank

good luck!
My System SpecsSystem Spec
08 Oct 2010   #10
Aversion

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by pweegar View Post
Hmm. Strange. I don't see anywere on your screen where it says to view and print detailed performance and system information. But then again I'm using Windows 7 X64 Ultimate, so it could be a bit different???? Never mind. I believe your screen print is from the control panel system applet. Rerun the performance tool. Then check under the view system and performance.... button, located on the right hand side, below the big box that shows your score.

Out of curosity, what is listed in device manager-> processors???

Doing a google search, I found this that might help:
Windows Experience Index - Performance Information and Tools page is completely blank

good luck!
I tried that google link just now - no luck.


And quoting you "view system and performance.... button, located on the right hand side, below the big box that shows your score." - When I click that it says CREATE DETAILS ERROR; Could not create details page.

Could that be the problem?

edit: under device manager > processors - it shows my cores.
My System SpecsSystem Spec
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 Windows 7 64 bit problem




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