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Windows 7: Sony Vaio Laptop Left and Right Click Buttons Don't Work!

14 Oct 2010   #1
dynamite140

Windows 7
 
 
Sony Vaio Laptop Left and Right Click Buttons Don't Work!

Hey everyone. I received my sony vaio 15.5 eb series i3-370m laptop today. However, the left click on touchpad right clicks. Support told me its a hardware issue that cannot be fixed and that they can send someone over. Also, if i want to close the firefox window... pressing the left or right click works which is a problem with this touchpad. The scrolling of the touchpad however has no problem though. Would you guys suggest i sent this laptop back instead? If they send someone to come and repair it, they would have to open the laptop and i don't think that is good for the long run of Should i just request a new one instead?

I would assume i don't have to pay the extra $50 now correct? The battery life i notice is around 2 hours just web browsing. I am thinking if i should just return it and get a sager 5135 because i heard battery life is 3 hours and it offers 1080P. But i know that laptop does not look as good as a sony one. I will mainly play online poker with applications on it and browse and listen to music.

I just talked to support and did trouble shooting and installed a driver. What is funny now is that the left and right click buttons don't even work anymore. However, the left click and button button works if i click on those items on my taskbar such as internet explorer and windows explorer. But if i click it a 2nd time, a new explorer will show up. I cannot click on anything besides those 3 items on my taskbar with the left/right click now.

Someone said this is a setting issue but i did everything with settings and it doesn't work. Sony support though say this is a a hardware issue and because when i plug an external mouse and it works perfectly fine, its the hardware and i would need to have a sony technician come over.

Would you say my buttons work fine based on what is happening? I have checked the settings for it and everything is fine. This is so frustrating.


My System SpecsSystem Spec
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14 Oct 2010   #2
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

Is the touch pad set up in left hand mode??????
My System SpecsSystem Spec
14 Oct 2010   #3
dynamite140

Windows 7
 
 

No. Thats not the problem. Whether left or right handed, its the same thing...
My System SpecsSystem Spec
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14 Oct 2010   #4
mckillwashere

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

As much as I hate to say it, I agree with Sony.....

Hardware. Be glad it happened while under warranty
My System SpecsSystem Spec
15 Oct 2010   #5
dynamite140

Windows 7
 
 

Anyone else?
My System SpecsSystem Spec
15 Oct 2010   #6
madtownidiot

 

The problem with hardware that fails while under warranty is that it's even more likely to fail shortly after the warranty expires.. I have never seen a Vaio that still works after 4 years ...RTM and get a refund
My System SpecsSystem Spec
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 Sony Vaio Laptop Left and Right Click Buttons Don't Work!




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