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Windows 7: "Help & Support" error

29 Oct 2010   #1

Windows 7 Ultimate 64bit
 
 
"Help & Support" error

Hello. Will not start Help and Support. The message indicates that you can not start help and support, and proposes to use the site support microsoft.
  1. I tried the reg-file which resets the startup services.
  2. Tried "clean start"
  3. Checked. Xml files in HKEY_CLASSES_ROOT.

Nothing helped.

Help please start the Help and Support.

My System SpecsSystem Spec
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29 Oct 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If it worked in the early past, use system restore from two days before the problem.
My System SpecsSystem Spec
29 Oct 2010   #3

Windows 7 Ultimate 64bit
 
 

I had not noticed before it happened. Rollback is not desirable .. because a lot of things installed and that something might not work.

Maybe you can advise the service of an elegant solution, like reinstall the Help and Support or reinstall the Help and Support service? .. or something else
My System SpecsSystem Spec
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29 Oct 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You can give this a try.
If errors are found run at least 3 times
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
29 Oct 2010   #5

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Try running System File Checker.

SFC /SCANNOW Command - System File Checker

Rich beat me to it! At least you know two of us recommend the same thing.
My System SpecsSystem Spec
29 Oct 2010   #6

Windows 7 Ultimate 64bit
 
 

I tried it. Did not help.
My System SpecsSystem Spec
29 Oct 2010   #7

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Since SFC didn't work and system restore is not an option, you might consider a repair install. All personal settings, programs, files, etc should remain unchanged.

Repair Install
My System SpecsSystem Spec
09 Feb 2011   #8

Windows 7 Professional 64 Bit
 
 
Thanks for the help, it worked like magic

My Help and Support was not working after doing some automatic updates of Windows 7 Professional. I tried a system restore back to an earlier time according to one entry in this forum, that didn't work.

Well, I tried your Scannow trick to repair corrupted files and it worked like magic.

Thanks so much for your suggestion put here a while ago, it really helped.

I wish doing automatic windows updates wouldn't mess things up sometimes but at least now I know what to do to fix this when it happens again.

Rickey
My System SpecsSystem Spec
10 Feb 2011   #9

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by grabsuccess View Post
My Help and Support was not working after doing some automatic updates of Windows 7 Professional. I tried a system restore back to an earlier time according to one entry in this forum, that didn't work.

Well, I tried your Scannow trick to repair corrupted files and it worked like magic.

Thanks so much for your suggestion put here a while ago, it really helped.

I wish doing automatic windows updates wouldn't mess things up sometimes but at least now I know what to do to fix this when it happens again.

Rickey
Welcome to the Forum, grabsuccess. Glad to hear you were able to get your problem solved. Thanks for posting and letting us know.
My System SpecsSystem Spec
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 "Help & Support" error




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