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Windows 7: Can't open programs, uninstall or install


03 Nov 2010   #21

Windows 7 Home Premium OA
 
 

I have been told by Sony to back up my personal data and perform a system recovery using f10. They say that this will remove any virus.

Prior to the issues, my husband tells me that he had installed Vuze. He was watching a video online and the computer shut down. He did say that there was a Windows update and that on reboot it kept trying to install "1 of 11" but never actually did anything.

I am going to back up my files and then do as Sony has instructed me. I will let you know how it goes.

My System SpecsSystem Spec
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03 Nov 2010   #22

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You are doing the restore to factory specs that I mentioned earlier.
My System SpecsSystem Spec
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 Can't open programs, uninstall or install




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